Officer, Loan Doc

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network.

We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.


Shape your Career with Citi
We're currently looking for a high caliber professional to join our team as
Officer, Loan Doc & Proc Analyst 2:

  • Hybrid (

Internal Job Title:
Loan Doc & Proc Analyst - C10 based in Kuala Lumpur, Malaysia.

Being part of our team means that we will provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.


For instance:

  • Citi provides programs and services for your physical and mental wellbeing including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • We have a variety of programs that help employees balance their work and life.

In this role, you're expected to:
The Loan Doc & Proc Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures, or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

  • This role will be managing loan processing and reviewing loan documentation.
  • Activities will include independently processing and closing loans within a complex loan operation environment.
  • Involves in providing daytoday loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, input of general ledger entries and (complex) calculations. In addition, there will be possible interaction with other counterparties around positions and outstanding balances/claims.
  • Supports an expansive and/or diverse array of products (risk and control) /services.
  • Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.
  • Make recommendations to management to support process improvement.
  • Designs and analyses moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.
  • Makes evaluative judgments based on the analysis of factual information and provides assistance in the implementation of loan documentation process improvements.
  • Minimizes risk to the bank through increased knowledge of procedural requirements understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies.
  • Timely management and escalation of all inquiries and issues related to loan processing.
  • Has direct interaction with external customers to disseminate or explain information.
  • Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams.
  • Demonstrates an excellent knowledge of Bank related systems.
  • Utilizes communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while sensitive to audience diversity
  • Individuals at this level exhibit executional capabilities
  • Minimum 2 years relevant experience
  • Bachelor's Degree or equivalent or higher
  • Elementary level knowledge of Business Processes, Systems and Tools used in the Loan Process
  • Demonstrate understanding of Loan Processes, Procedures, Products and Services
  • Basic awareness of managing, preparing, and reviewing loan documentation
  • Able to identify, mitigate, manage, resolve, and escalate risks and issues.
  • Awareness of risk types, policies and control measures and processes
  • Comply with applicable laws, rules, and regulations, and adhering to Policies.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000

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