Real Time Analyst

2 weeks ago


Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

Position:
Real Time Analyst

Location:
Kelana Jaya, Selangor & Georgetown

Salary Range: 4,500 - 5,500

Language:
English (Malaysians)

Specialization:
Real-time Analyst Experience

Target Onboarding Date:

ASAP

Type:
Full-time

Shift: 24/7

Responsibilities:

  • Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines.
  • Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures.
  • Coordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment.
  • Recommend procedural and operational guideline changes to improve communications and operational efficiency.
  • Prepare Intra-Day and EndofDay Client and Internal reports while ensuring timeliness and accuracy of data.
  • Analyzing realtime call trends and adjust staffing to ensure service levels as well as company�s financial goals.
  • Making necessary adjustments to workforce management software to appropriately track the productivity of Call Center Agents.
  • Planning and scheduling offphone events.
  • Maintain confidentiality relative to organizational strategies, objectives, and practices.

Requirements:

  • 13 years of experience in the same capacity
  • Strong data analytics and creation of reports
  • Experience in automating task/reports that are manual to reduce cycle time and defects.
  • Proficient user of Excel and understanding call center statistics a must.
  • Knowledge in VBA, macros, linked data, pivot chart tools, design tools are an advantage.
  • Experience in developing dashboards, and understandable reports and useful visualization.
  • Flexible schedule and excellent attendance record
  • Should be amenable to work on different schedules (i.e., Day Shift, Mid Shift, Night Shift)

Job Types:
Full-time, Permanent

Pay:
RM4, RM5,500.00 per month

Application Question(s):

  • What nationality are you?
  • How many years of experience as Real Time Analyst ?
  • Bachelor Degree or Diploma ( Which do you have)?
  • The Job locations are Kelana Jaya & Georgetown) which do you prefer?
  • The salary is fixed not negotiable, the max salary is 5,500 RM, are you okay with?
  • The role is urgent, can you join immediately?
  • Do you have Knowledge in VBA, macros, linked data, pivot chart tools, design tools are an advantage.?

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