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Wfm Real Time Analyst
4 days ago
Qualifications:
- Excellent communication rapport-building skills.
- Strong analytical skills
- Strong ability to provide Operations Director/Managers with inputs on possible resolutions and recommendations on WFM and Reporting -related issues
- Able to take Management direction and cascade to staff
- Strong coaching skills
- Provide solutions to escalated issues and updates on account SLA concern to Operations and uppper management
**Responsibilities**:
- Develop and implement Customer Service inbound and outbound contact strategies.
- Maximize effectiveness of technology and manpower through direct involvement in forecasting and staffing (call volume, AHT, Adherence, Shrinkage, etc.).
- Analyze real-time metrics of call-handling, talk-time and other KPI’s via Workforce Management (WFM) to determine risks to service level targets and escalate issues accordinglyMaintain overall operational performance statistics on an interval, daily, weekly and monthly basis (Service Level, Occupancy, ASA, AHT, Adherence, etc.)
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Real Time Analyst
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Real Time Analyst
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Kelana Jaya, Malaysia Gratitude India Full timeLocation: Kelana Centre Point Must be willing to work on Shifts: 24x7 rotational shift **Requirements**: - 2 years in Work Force Management ( WFM) - good in data analysis skill - Have intensive experience in Excel and Power BI - Well versed in excel, including using formula and pivot table Salary Ranger RM 4500 to RM 5500 **Job Type**:...
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Cy - Wfm Scheduling Analyst
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Real Time Analyst
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Workforce Management Real Time Analyst
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Real Time Analyst
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Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full timePosition: Real Time Analyst Location: Kelana Jaya, Selangor & Georgetown Salary Range: 4,500 - 5,500 Language: English (Malaysians) Specialization: Real-time Analyst Experience Target Onboarding Date: ASAP Type: Full-time Shift: 24/7 **Responsibilities**: - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations...
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Real Time Analyst
3 weeks ago
Petaling Jaya, Malaysia Teleperformance Full time**Overview**: **Qualifications**: 1-3 years of experience in the same capacity Strong data analytics and creation of reports Experience in automating task/reports that are manual to reduce cycle time and defects. Proficient user of Excel and understanding call center statistics a must. Knowledge in VBA, macros, linked data, pivot chart tools, design tools is...
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Real Time Analyst
4 weeks ago
Petaling Jaya, Malaysia Teleperformance Full timeOverview: Qualifications: - **1-3 years of experience in the same capacity**: - ** Strong data analytics and creation of reports**: - ** Experience in automating task/reports that are manual to reduce cycle time and defects.**: - ** Proficient user of Excel and understanding call center statistics a must.**: - ** Knowledge in VBA, macros, linked data,...
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Real Time Analyst
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Subang Jaya, Malaysia IGT Malaysia Full time**GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing/planning levels as necessary and supporting a global strategy to improve productivity. **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted...
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[bpo Industry] Team Leader
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Business Intelligence Analyst
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Financial Planning Analyst
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Rwe (Real World Evidence) Research Analyst 2
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Petaling Jaya, Selangor, Malaysia TIME dotCom Bhd Full timeNestlé is a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.The Supply Chain Financial Analyst will analyze the product portfolio to identify Value Destroyers, perform ROIC and cost optimization analysis on the business where needed.Prior experience in Accounting / Finance...
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Business Intelligence Analyst
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