Quality Analyst

1 week ago


Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

Position:
Quality Analyst - Mandarin Speaker

Location:
Kelana Jaya, Malaysia.

Salary Range:
RM 5,500

Language:
Mandarin,

Specialization:
at least 1 year QA experience. Content Moderation background

Target Onboarding Date: 31st May, 2024

Type:
Full-time

Shift: 24/7

Responsibilities:

  • Construct searches and reports designed for automated analysis and topic identification in recorded
conversations from a contact center environment.

  • Make recommendations and define strategies that solve critical business problems, through both
established industry best practices and creative innovations.

  • Own ontime, accurate, quality analysis and reports/visualizations in tight alignment with specified
project objectives.

  • Package, deliver, and at times present key findings and briefings.
  • Conduct evaluations to identify areas of improvement.
  • Monitor, analyze & audit trainees' performance and call out any unusual trends.
  • Identify training needs by working with operations team and QA.

Requirement:

  • Degree in discipline or equivalent diploma
  • Minimum 1 year of Quality Analyst experience.
  • Fast learner who requires mínimal supervision.
  • Experience in preparing and presenting written project status reports and executive briefings.
  • Phenomenal communication, presentation, and public speaking skills.
  • Organizational and time management abilities.
  • Critical thinking, analytical and decisionmaking abilities.
  • People management.

Job Types:
Full-time, Permanent

Pay:
RM5,500.00 per month

Application Question(s):

  • What nationality are you?
  • Can you speak, write and read mandarin?
  • How many years of QA Experience?
  • How many years of experience in a BPO Company and mention the BPO Companies?
  • The salary is fixed, not negotiable, the max salary is RM 5,500, are you okay with it?
  • The role is urgent, how soon can you join (Notice Period)?

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