Quality Analyst Team Lead
5 days ago
**Responsibilities**:
- Provide insights and improve quality management mechanism and process for ads moderation team;
- Lead quality team to conduct coaching and calibration sessions to ensure that operational policies and processes are being applied consistently;
- Lead quality team to closely collaborate with policy team, operation team & vendor site QA to deliver solid quality improvement result;
- Continuously evaluate outcomes, propose improvements, and ensure consistent quality measurements throughout the operation;
- Responsible for optimizing working processes, solving policy understanding knowledge gaps and content concerns for site vendor team with cross-functional teams;
- Provide business insight and comments for key stakeholder's focuses & actions such as policy team, product & system BP, sales team, sales management team and etc.
**Requirements**:
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
- 3+ years' working experience on quality management role in a major tech or media company, ads or content review experience is a plus;
- Fluent English in both written and spoken; other language is a plus;
- Deep understanding of quality control whole lifecycle management;
- Excellent facilitation skill to drive for alignment and agreement;
- Proficient skills on EXCEL, familiar with formulas and pivot tables;
- Strong attention to detail and ability to work independently;
- Demonstrate good judgment, training and management skill;
**Job Types**: Full-time, Permanent
Pay: RM6,000.00 - RM9,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
**Experience**:
- Quality Assurance Team Lead: 3 years (required)
**Location**:
- Kelana Jaya (required)
Application Deadline: 05/24/2024
Expected Start Date: 05/27/2024
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