Quality Analyst Team Lead

5 days ago


Kelana Jaya, Malaysia Mindpec Solutions Full time

**Responsibilities**:

- Provide insights and improve quality management mechanism and process for ads moderation team;
- Lead quality team to conduct coaching and calibration sessions to ensure that operational policies and processes are being applied consistently;
- Lead quality team to closely collaborate with policy team, operation team & vendor site QA to deliver solid quality improvement result;
- Continuously evaluate outcomes, propose improvements, and ensure consistent quality measurements throughout the operation;
- Responsible for optimizing working processes, solving policy understanding knowledge gaps and content concerns for site vendor team with cross-functional teams;
- Provide business insight and comments for key stakeholder's focuses & actions such as policy team, product & system BP, sales team, sales management team and etc.

**Requirements**:

- Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
- 3+ years' working experience on quality management role in a major tech or media company, ads or content review experience is a plus;
- Fluent English in both written and spoken; other language is a plus;
- Deep understanding of quality control whole lifecycle management;
- Excellent facilitation skill to drive for alignment and agreement;
- Proficient skills on EXCEL, familiar with formulas and pivot tables;
- Strong attention to detail and ability to work independently;
- Demonstrate good judgment, training and management skill;

**Job Types**: Full-time, Permanent

Pay: RM6,000.00 - RM9,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Experience**:

- Quality Assurance Team Lead: 3 years (required)

**Location**:

- Kelana Jaya (required)

Application Deadline: 05/24/2024
Expected Start Date: 05/27/2024



  • Kelana Jaya, Malaysia Mindpec Solutions Full time

    Responsibilities: Provide insights and improve quality management mechanism and process for ads moderation team; Lead quality team to conduct coaching and calibration sessions to ensure that operational policies and processes are being applied consistently; Lead quality team to closely collaborate with policy team, operation team & vendor site QA to deliver...

  • Quality Analyst

    2 months ago


    Kelana Jaya, Malaysia MINDPEC SOLUTIONS SDN BHD Full time

    Quality Analyst. have experience in Customer Service. working location Kelana Jaya **Salary**: RM4,500.00 - RM5,500.00 per month **Benefits**: - Opportunities for promotion Schedule: - Rotational shift Supplemental pay types: - Performance bonus - Retention bonus - Yearly bonus


  • Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Analyst Supervisor - Mandarin SpeakerLocation: Kelana Jaya, Malaysia.Salary Range: RM 6,000 - 7,000Language: MandarinSpecialization: At least 1 year QA Supervisor experience. Banking, AML, and KYC backgroundTarget Onboarding Date: 31st May, 2024Type: Full-timeShift: 24/7 Rotational Shift.Responsibilities:Construct searches and reports...


  • Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    **Position: Quality Assurance Analyst** **Location: Kelana Jaya, Malaysia.** **Salary Max: RM 5,500** **Language: Mandarin (Malaysian)** **Project: Logistics** **Specialization: At least 1 year QA with Logistics Experience** **Target Onboarding Date: 15th June 2024** **Type: Full-time** **Shift: 24/7** **Qualifications** **Main Requirements**: -...


  • Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    **Position: Quality Assurance Analyst** **Location: Kelana Jaya, Malaysia.** **Salary Max: RM 5,500** **Language: Mandarin (Malaysian)** **Project: Logistics** **Specialization: At least 1 year QA with Logistics Experience** **Target Onboarding Date: 15th June 2024** **Type: Full-time** **Shift: 24/7** **Qualifications** **Main Requirements**: -...


  • Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Analyst Supervisor - Mandarin Speaker Location: Kelana Jaya, Malaysia. Salary Range: RM 6,000 - 7,000 Language: Mandarin Specialization: At least 1 year QA Supervisor experience. Banking, AML, and KYC background Target Onboarding Date: 31st May, 2024 Type: Full-time Shift: 24/7 Rotational Shift. **Responsibilities**: Construct...

  • Quality Analyst

    1 week ago


    Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Analyst - Mandarin SpeakerLocation: Kelana Jaya, Malaysia.Salary Range: RM 5,500Language: Mandarin,Specialization: at least 1 year QA experience. Content Moderation backgroundTarget Onboarding Date: 31st May, 2024Type: Full-timeShift: 24/7Responsibilities: Construct searches and reports designed for automated analysis and topic...

  • Quality Analyst

    1 week ago


    Kelana Jaya, Malaysia MINDPEC SOLUTIONS SDN BHD Full time

    Quality Analyst.have experience in Customer Service.working location Kelana JayaSalary: RM4, RM5,500.00 per monthBenefits: Opportunities for promotionSchedule: Rotational shiftSupplemental pay types: Performance bonus Retention bonus Yearly bonus

  • Quality Analyst

    3 weeks ago


    Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Analyst - Mandarin Speaker Location: Kelana Jaya, Malaysia. Salary Range: RM 5,500 Language: Mandarin, Specialization: at least 1 year QA experience. Content Moderation background Target Onboarding Date: 31st May, 2024 Type: Full-time Shift: 24/7 **Responsibilities**: - Construct searches and reports designed for automated analysis...


  • Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Assurance Analyst - Mandarin SpeakerLocation: Kelana Jaya, Malaysia.Salary Max: RM 5,500Language: Mandarin (Malaysian)Project: LogisticsSpecialization: At least 1 year QA with Logistics ExperienceTarget Onboarding Date: 15th June, 2024Type: Full-timeShift: 24/7Job SummaryIf you are possess with attention to details and has the ability to...


  • Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    **Position: Quality Assurance Analyst - Mandarin Speaker** Location: Kelana Jaya, Malaysia. Salary Max: RM 5,500 Language: Mandarin (Malaysian) **Project: Logistics** **Specialization: At least 1 year QA with Logistics Experience** Target Onboarding Date: 15th June, 2024 Type: Full-time Shift: 24/7 Job Summary If you are possess with attention to...


  • Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    **Position: Quality Assurance Analyst - Mandarin Speaker** Location: Kelana Jaya, Malaysia. Salary Max: RM 5,500 Language: Mandarin (Malaysian) **Project: Logistics** **Specialization: At least 1 year QA with Logistics Experience** Target Onboarding Date: 15th June, 2024 Type: Full-time Shift: 24/7 Job Summary If you are possess with attention to...


  • Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Assurance AnalystLocation: Kelana Jaya, Malaysia.Salary Max: RM 5,500Language: Mandarin (Malaysian)Project: LogisticsSpecialization: At least 1 year QA with Logistics ExperienceTarget Onboarding Date: 15th June 2024Type: Full-timeShift: 24/7QualificationsMain Requirements: Bachelor's degree or equivalent diploma in any discipline Minimum 1...


  • Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Team lead - Customer Service - English ( Risk Operations/Risk Analyst) Location: Kelana Jaya, Malaysia. Salary Range: RM5,500 - RM6,500 Language: English (Malaysian) Specialization: at least 1 year Team Lead experience. Must have Risk Operations background Target Onboarding Date: ASAP Type: Full-time Shift:...

  • Team Lead

    3 weeks ago


    Kelana Jaya, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate it is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. - Ability to guide the team on completing the chargeback...


  • Kelana Jaya, Malaysia Mindpec Solutions Full time

    **Responsibilities**: - Assist in leading and coordinating the quality assurance team. - Provide training and guidance to team members on quality standards and procedures. - Coordinate with cross-functional teams to integrate quality assurance into operations. - Maintain accurate records of quality assurance activities, test results, and audits. - Assist in...


  • Kelana Jaya, Malaysia Elevated HR Limited Full time

    **Specialization**: At least 1 year QA Sup experience. Banking, AML, and KYC background **Language**:Mandarin + English **Target Onboarding Date**: End of May **Location**:Kelana Jaya **Type**:Full-time **Shift**: 24/7 **Responsivities**: - Construct searches and reports designed for automated analysis and topic identification in recorded...


  • Kelana Jaya, Malaysia Mindpec Solutions Full time

    **Responsibilities**: - Provide mentorship, guidance, and career development to members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical. - Thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. - Establish team goals and work...

  • Gis Team Lead

    2 weeks ago


    Subang Jaya, Malaysia Esri Malaysia Sdn Bhd Full time

    **Overview** The GIS Team Lead is part of the operations management team that ensures organizational metrics and goals are met by rallying and motivating a team of up to 20 support engineers. **Responsibilities** - Be responsible for their assigned analyst to deliver support within the prescribed processes and achieve targeted performance and operational...


  • Kelana Jaya, Malaysia Growthfn Sdn Bhd Full time

    Provide mentorship, guidance, and career development to members of their team. - Lead a high-performing team through an exciting transition to build problem solving, critical. - thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. - Establish team goals and work with direct reports on...