Quality Analyst for Customer Service

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

Quality Analyst. have experience in Customer Service. working location Kelana Jaya **Salary**: RM4,500.00 - RM5,500.00 per month **Benefits**: - Opportunities for promotion Schedule: - Rotational shift Supplemental pay types: - Performance bonus - Retention bonus - Yearly bonus

Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

**We are looking for Customer Service Officer / Assistant at Taman Sea, Petaling Jaya.** **Job responsibilities**: - Responsible for day-to-day operation and administration of the clinic. - Manage the daily patient flow of the clinic. - Make, manage & monitor the scheduled appointments for the clinic. - Involving in cashiering, patients complain or perform...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

This is Energizer Holdings, Inc.: Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization - we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but...

Key challenge for this role is striving for SAP operational and service delivery excellence with a strong focus on SAP technical availability and performance. - Accountable to meet committed business SLA agreements for global SAP technical services, in close cooperation with supporting platforms, partners and suppliers. - Accountable for follow up on...

Business Analyst We believe in ensuring superior customer experiences. Our ethical standards, innovative outlook and integrity give us a competitive advantage. We believe our customers deserve only the best. Quality at the most cost effective price is the supreme core value of Imperium Solution manifested in the excellence of our individual and corporative...

**Duties & Responsibilities** - Develop and implement integrated services (non-ORS,) business strategy as part of overall Company business growth strategy with solution and services - Assist in the process of formulating and executing concrete strategy of MIF/customer base (quantity and quality) leading to sustainable business growth - Review and analysis...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

WHAT'S THE ROLE? Join us as an Intern in our IT team and you will work on exciting projects ranging as an IT Quality Assurance Analyst. As a member of our international and multidisciplinary team, you will gain experience in global IT project and solution management, improve your practical expertise, and solve real-life challenges in an international...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

As a Data Governance Analyst within the financial services industry, your primary responsibility will be to ensure the integrity, accuracy, security, and compliance of the organization's data assets. You will work closely with various teams, including data management, IT, risk management, compliance, and business units, to establish and enforce data...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

The role is responsible for managing consumer service operation and take ownership in providing excellent consumer service experience. You play an important role in ensuring our consumers receive excellent service and support throughout their interactions with the organisation. You will be responsible for ensuring the delivery of great service and support to...

**Salary: RM 3500- RM5500** **Location: Old Klang** **mode: WFH** **Key Responsibilities** - Conduct regular evaluations of customer service representative to measure their proficiency in handling player inquiries, resolving issues, and delivering exceptional services. - Provide constructive feedback to agents to enhance their skills and performance. -...

**Duties & Responsibilities** - Develop and implement integrated services (non-ORS,) business strategy as part of overall Company business growth strategy with solution and services - Assist in the process of formulating and executing concrete strategy of MIF/customer base (quantity and quality) leading to sustainable business growth - Review and analysis...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

**About You** You will be reporting directly to the Team Leader, Quality Assurance, and will be driving the call quality improvement in the Customer Service department. **Your Day to Day** - Maintain and develop internal support and call centre quality standards. - Assess support interactions based on internal standards. - Accompany evaluations with...