Quality Analyst for Customer Service
4 weeks ago
**Responsibilities**:
- Conduct root cause and other data analysis
- Participate as project team member in problem prevention and continuous improvement projects.
- Identify improvement opportunities within the eCommerce environment.
- Act as liaison with MOD managers and Team Leads to ensure consistent quality measurements throughout the operation.
- Conduct QA evaluations per client requirements and provides QA progress reports to Team Leads.
- Act as escalation point of contact for process questions, issues, and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
**Requirements**:
- Degree in any discipline
- Minimum 1 year of Quality Analyst experience
- Fast learner who requires mínimal supervision
- Language proficiency in **Bahasa Melayu **and **English **is mandatory.
- Customer Service Background
- Phenomenal communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical and decision-making abilities.
- People management
**Salary**: RM4,500.00 - RM5,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
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