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QA Supervisor
7 days ago
Responsibilities:
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
- Make recommendations and define strategies that solve critical business problems; through both established.
- industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project.
- Identify training needs by working with operations team and QA.
- Possibly lead business reviews from a Quality perspective.
**Requirements**:
- Degree in any discipline
- 3 years customer service experience with minimum 2 years training experience
- Banking experience is required.
- Minimum 1 year of Quality Analyst experience
- Language proficiency in Mandarin, Malay and English is mandatory.
**Salary**: RM6,000.00 - RM8,000.00 per month
**Benefits**:
- Maternity leave
- Parental leave
- Professional development
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