Customer Success Specialist
5 months ago
**Responsibilities**:
- Responsible to accurately, efficiently, and timely upload the file in the operational systems and according to relevant procedures, checklists, and service level agreements.
- Work with designated trainer/QA to learn exactly the process and requirement of file upload
- Ask Supervisor or designated trainer/QA for clarification any time you are unsure how to create the file
- Ensure to follow the processes according to standard operating procedures (SOPs) and/or prescribed checklists
- Meet or exceed expectations set with your Team Leader for daily transactions
- Manage the back & forth communication on process & escalate to your Team Leader anytime you are unable to complete your work within agreed timeframes or are asked to deviate from standard operating procedures (SOPs) and/or prescribed check
**Requirements**:
- Good computer skills
- Good multi-tasking skills
- Fluent in Mandarin reading and writing
- Good logical skills
- Fresh grad or SPM with 1 year customer service experience
- **Fresh Graduates are encouraged to apply**:
- Prior experience preferred with firms like CHR, CEVA logistics, Maersk, Costco shipping, Sinotrans, Linde Beijing etc
- Knowledge in freight forwarding knowledge (Regulatory filing like AMS, ISF) is good to have but not required
**Job Types**: Full-time, Permanent
Pay: RM2,800.00 - RM3,300.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- Are you able to start immediately?
**Language**:
- Mandarin (required)
**Location**:
- Kelana Jaya (required)
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