Customer Success Executive

1 day ago


Petaling Jaya, Malaysia GreatDay HR Full time

Provide technical support to clients, including answer clients' inquiries and handling clients' issues in a timely manner.
- Responsible to escalate clients' issues to the developer / implementation/ sales team.
- Actively participate in the fulfillment of his/her Personal Performance Plan including:
- Stay up to date with the related development tools and technologies
- Attend training provided by the company
- A motivated Customer Service Specialist with self learning skills in company tools and products

**; Requirements**:
- Minimum 1 year experience in Customer Service line
- Independent and fast learner
- Ability to handle client issues in a timely manner
- Ability to prioritize tasks and multitask between customer requests
- A fluent English speaker
- Ability to communicate in Mandarin, and other dialects i.e. Cantonese will be an added advantage



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