Bank Customer Service
2 weeks ago
Job description
- Represents the brand, the culture, and values of our clients
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Handle customer’s concerns positively and professionally
- Interact, support, receive feedback/issue report with or for customers
- Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
- Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s
- Pro-active support to customers to prevent damage to brand loyalty
- Identify and escalate priority issues through proper channels when necessary
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM3,200.00 per month
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Rotational shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
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