Customer Relationship Manager, Branch Distribution

8 months ago


Kelana Jaya, Malaysia MBSB Full time

Job Responsibilities

**Operations Functions**
- Monitor all types of transactions and ensure security documents are kept safely.
- Authorizing of banking transactions
- Monitor the register of keys of safe and premises.
- Closure of accounts
- Perform daily cash and GL balancing and end of day balancing.
- Other assigned function if necessary
- Ensure implementation of dual control at branches as per Bank’s Policy and Procedure.

**Sales Function**
- Sales of the following products:

- Wealth Management
- Fee Based/ Remittance
- Deposit
- Debit Card
- Referral of Financing products:

- PF-i
- Mortgage
- Other products assigned.
- Contribute to lead generation activities.
- To identify cross selling opportunities on all retail/corporate products with existing customers with an objective of deepening customer relationships.
- Achieving sales targets/ initiatives

**Customer Service**
- To be meeter greeter / floor manager
- Ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers with hundreds of different queries, recommending products or services available.
- Monitoring banking hall environment and queue system (navigate customer)
- Provide courteous, fast and efficient service to customer
- To direct the customer on the specific SST depending on the transaction to be performed.
- To receive customers on the specific SST depending on the transaction to be performed.
- To receive customer feedback/ complaints, handle complaints and distribute the matters tor respective unit/ department

**Others**
- Working closely with Designated Compliance & Risk Officer (DCORO) to ensure compliance of both the Bank and regulatory guidelines

Job Requirements
- Bachelor’s Degree in any of this discipline either in Business Administration, Accounting, Finance, or any related fields.
- Excellent verbal and written communication skills, strong analytical and problem-solving abilities.



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