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Mandarin Customer Service Specialist
3 weeks ago
Answer inbound calls in a timely and friendly manner
Reply to queries sent through bank’s Contact Us inquiry form
Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams
Perform call back with customers for transaction confirmations
Respond to customers’ queries and concerns with the aim of achieving first call resolution
Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Level 1 first point of contact for customer complaints
Complete call logs and reports, keep records of all conversations in call center database in a comprehensible way
Follow-up on customer calls
Boost customer loyalty by offering a proper experience over the telephone
Perform specified KYC tasks where necessary
Pay: From RM4,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Your Nationality
- Your current location
- This position is under Teleperformance Malaysia, have you applied for this position before?
- Are you willing to work on site in Kelana Jaya, Petaling Jaya Malaysia?
- Are you ok with working on a rotational shift?
- Current salary
- Expected salary
- Notice period
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
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