Mandarin Customer Service Specialist

3 weeks ago


Kelana Jaya, Malaysia GrowthFn Full time

Answer inbound calls in a timely and friendly manner

Reply to queries sent through bank’s Contact Us inquiry form

Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams

Perform call back with customers for transaction confirmations

Respond to customers’ queries and concerns with the aim of achieving first call resolution

Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Level 1 first point of contact for customer complaints

Complete call logs and reports, keep records of all conversations in call center database in a comprehensible way

Follow-up on customer calls

Boost customer loyalty by offering a proper experience over the telephone

Perform specified KYC tasks where necessary

Pay: From RM4,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Your Nationality
- Your current location
- This position is under Teleperformance Malaysia, have you applied for this position before?
- Are you willing to work on site in Kelana Jaya, Petaling Jaya Malaysia?
- Are you ok with working on a rotational shift?
- Current salary
- Expected salary
- Notice period

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)



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