Customer Service Manager

6 days ago


Kelana Jaya, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

1. To build, structure and head a team of customer service team members.

2. Train new customer service team members.

3. Guide and support customer service team.

4. Review & improve customer service process.

5. To handle all inbound customer calls and queries in a professional manner. Help customers to resolve any issues that are brought up.

6. To monitor performance of the customer service team to ensure they achieve company goals & KPIs.

**Requirements**:
1. Education: Diploma holder & above.

2. Experience: at least 5 years of customer service experience and 2 years of experience in managing a customer service team at manager level.

3. Language: Must be able to speak, read & write in Mandarin proficiently & also speak English and Malay.

4. Willing to work in Kelana Jaya, PJ.

5. Willing to work 5-days week, from 10am to 7pm.

**Job Types**: Full-time, Permanent

**Salary**: RM10,000.00 - RM16,000.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you able to work over the weekends if applicable?
- Are you able to read and write in Chinese proficiently?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Inbound customer service: 5 years (required)
- Managing a customer service team at Manager level: 2 years (required)

**Language**:

- Chinese (required)

Willingness to travel:

- 100% (required)



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