Admin Customer Service

3 months ago


Kelana Jaya, Malaysia Verity Intelligence Sdn Bhd Full time

**Job Highlights**
- Up to RM600 Monthly Performance Bonus
- Free Lunch 3 times per week
- 50% subsidized on Apartment Rental
- Reporting to Assistant Manager
- Accountable for your own work output and quality of work
- Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
- To achieve the KPI assigned by the Service Delivery Manager in order for them to measure the quality of performance.
- Genuine passion for speaking to people, answering queries and a clear communicator.
- Customer queries are answered with the aim of a first-time resolution.
- To ensure that queries are responded to within our agreed response time.
- To ensure the best Customer Experience is given to all customers.
- To achieve weekly and monthly KPI’s whilst maintaining excellent quality
- You will work with your colleagues across the department to complete a report
- Be passionate about being the best you can be and want to achieve targets
- Flexible for both the company and customers
- Strong team working ability
- Great Interpersonal Skill and Emotional Quotient
- Flexibility and able to adapt quickly to changing priorities
- Ambitious and willing to accept new challenges

**Required Skills**:

- 1 to 2 years’ experience in a call/contact centre
- Target oriented
- Excellent communicator (Especially English - both Written & Spoken)
- Team player
- Great Interpersonal skills
- Fast typist 34-60 words per minute (will be tested during 1st interview)
- English Test (will be tested during 1st interview)

**Location: Kelana Jaya (10 minutes walk from Paradigm Mall)**

**Work days: Monday - Friday**

**Work hours: 8:00am to 5:00pm**

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,200.00 - RM2,800.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Call/Contact centre: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)



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