Admin Customer Service
3 months ago
**Job Highlights**
- Up to RM600 Monthly Performance Bonus
- Free Lunch 3 times per week
- 50% subsidized on Apartment Rental
- Reporting to Assistant Manager
- Accountable for your own work output and quality of work
- Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
- To achieve the KPI assigned by the Service Delivery Manager in order for them to measure the quality of performance.
- Genuine passion for speaking to people, answering queries and a clear communicator.
- Customer queries are answered with the aim of a first-time resolution.
- To ensure that queries are responded to within our agreed response time.
- To ensure the best Customer Experience is given to all customers.
- To achieve weekly and monthly KPI’s whilst maintaining excellent quality
- You will work with your colleagues across the department to complete a report
- Be passionate about being the best you can be and want to achieve targets
- Flexible for both the company and customers
- Strong team working ability
- Great Interpersonal Skill and Emotional Quotient
- Flexibility and able to adapt quickly to changing priorities
- Ambitious and willing to accept new challenges
**Required Skills**:
- 1 to 2 years’ experience in a call/contact centre
- Target oriented
- Excellent communicator (Especially English - both Written & Spoken)
- Team player
- Great Interpersonal skills
- Fast typist 34-60 words per minute (will be tested during 1st interview)
- English Test (will be tested during 1st interview)
**Location: Kelana Jaya (10 minutes walk from Paradigm Mall)**
**Work days: Monday - Friday**
**Work hours: 8:00am to 5:00pm**
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,200.00 - RM2,800.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Call/Contact centre: 1 year (preferred)
**Language**:
- Bahasa (preferred)
- English (preferred)
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