Position : Customer Success Specialist

5 months ago


Kelana Jaya, Malaysia GrowthFn Full time

Position : Customer Success Specialist

Working Hour : 9AM - 6PM (Mon - Fri)

Market Support : Singapore, Mandarin & English

Channel Support : Voice

Working Location : Kelana Jaya, PJ

Hiring Budget : Base Salary up to RM5,500 + Fixed Allowance of RM300

**Subject to talent’s experience & current salary package

Interview Matrix : 3 rounds (HR / Ops / Client)

**Requirements**:
Minimum 1 years’ experience in a BANKING customer service environment (mandatory)

Strong banking knowledge is an added advantage

MUST BE Fluency in English and Mandarin languages (Spoken & Written) (mandatory)

Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voice

Job Scope:
Answer inbound calls in a timely and friendly manner

Reply to queries sent through bank’s Contact Us inquiry form

Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams

Perform call back with customers for transaction confirmations

Respond to customers’ queries and concerns with the aim of achieving first call resolution

Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Level 1 first point of contact for customer complaints

Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way

Pay: RM5,000.00 - RM5,500.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- do you have a Minimum 1 years’ experience in a BANKING customer service environment ?
- Are you Fluent in English and Mandarin languages (Spoken & Written) (mandatory)
- are you okay with a salary of between Base Salary up to RM5,500 + Fixed Allowance of RM300

**Subject to talent’s experience & current salary package?
- whats your notice period?



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