Customer Success Specialist
7 months ago
**Education background**:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
**Minimum Skills Required**:
- 6 months to 1 year of minimum experience in Customer Service in Banking Industry
- Decision-making skills and analytical skills are highly needed competencies due to nature of the program
- Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions
**Work experience**:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is added advantage.
**Core Competencies & Proficiencies Levels**
- Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language.
- **Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)**
**Salary**: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
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