Customer Success Specialist

5 months ago


Kelana Jaya, Malaysia Mindpec Solutions Full time

**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

**Minimum Skills Required**:

- 6 months to 1 year of minimum experience in Customer Service in Banking Industry
- Decision-making skills and analytical skills are highly needed competencies due to nature of the program
- Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is added advantage.

**Core Competencies & Proficiencies Levels**
- Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language.
- **Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)**

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus



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