Customer Success Specialist(Banking)

A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...

**Overview** The applicant is expected to behave as an extension of the brand and take care of our customers to the fullest of their capabilities. If needed, seek help to ensure that we embody the best professional service we can offer our customers. You are expected to be a team player, capable of representing information on behalf of our clients and...

**Title: Customer Success Specialist (Mandarin)** **Location: Petaling Jaya, Selangor, Malaysia** **Duration: Permanent** **Qualifications** - Good computer skills - Good multi-tasking skills - Good logical skills - **Fresh grad or SPM with 1 year customer service experience**: - Prior experience preferred with firms like CHR, CEVA Logistics, Maersk,...

**Minimum Skills Required**: - 6 months to 1 year of minimum experience in Customer Service in Banking Industry - Decision-making skills and analytical skills are highly needed competencies due to nature of the program - Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions - Good time management...

Job Scope: - Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers - Communicating with customer through all channels (phone, social media, digital, chat, etc.) - **Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)** Requirement: - 6 months to 1 year of...

Position : Customer Success Specialist Working Hour : 9AM - 6PM (Mon - Fri) Market Support : Singapore, Mandarin & English Channel Support : Voice Working Location : Kelana Jaya, PJ Hiring Budget : Base Salary up to RM5,500 + Fixed Allowance of RM300 **Subject to talent’s experience & current salary package Interview Matrix : 3 rounds (HR / Ops /...

**Position Title -** Customer Success Specialist (Non Voice) Language - Mandarin **Fresh graduates are welcome, CS experience and English C1 preferred** **Hours of Operations - **Mon - Fri 9am - 6pm **Location -** Petaling Jaya Selangor Pay: RM3,000.00 - RM4,500.00 per month **Benefits**: - Opportunities for promotion - Professional...

Requirements:Minimum 1 years' experience in a BANKING customer service environment (mandatory)Strong banking knowledge is an added advantageMUST BE Fluency in English and Mandarin languages (Spoken & Written) (mandatory)Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voiceJob...

Position : Customer Success SpecialistWorking Hour : 9AM - 6PM (Mon - Fri)Market Support : Singapore, Mandarin & EnglishChannel Support : VoiceWorking Location : Kelana Jaya, PJHiring Budget : Base Salary up to RM5,500 + Fixed Allowance of RM300**Subject to talent's experience & current salary packageInterview Matrix : 3 rounds (HR / Ops /...

**Role**: - Represent the brand, culture, and values of clients. - Maintain a positive, empathetic, and professional attitude towards customers. - Provide timely support through various communication channels. - Ensure professional, efficient, and quality service to clients. - Cross-sell additional bank products and services. - Capture client feedback for...

**Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Minimum Skills Required**: - 6 months to 1 year of minimum experience in Customer Service in Banking Industry - Decision-making skills and analytical skills are highly needed competencies due to nature of the program - Flexible to changes and has a sense...

Position Title - Customer Success Specialist (Non Voice)Language - MandarinFresh graduates are welcome, CS experience and English C1 preferredHours of Operations - Mon - Fri 9am - 6pmLocation - Petaling Jaya SelangorPay: RM3, RM4,500.00 per monthBenefits: Opportunities for promotion Professional developmentSchedule: Fixed shift Monday to FridaySupplemental...

**CSS’s Specific Responsibilities and Accountabilities** - To ensure professional, efficient, and quality service to Clients. - To accept and execute client instructions - To ensure efficient problem and complaint resolution - To cross-sell additional Bank products and services - To capture client feedback for future improvement - To capture the nature of...

Luca Plus is a platform that enables you to track your expenses, manage your finances, and save money by automating your budget. It provides real-time insights into your expenses, helps you create custom budgets, and offers personalized tips to help you save money. With Luca Plus, you can easily manage your money, stay on top of your bills, and achieve your...

_**Overview**_ The CSS will be the primary contact for customers using the client’s website shopping channel. - **The CSS lives the values of our client which are: -**_ 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best...

Title: Customer Success Specialist (Mandarin)Location: Petaling Jaya, Selangor, MalaysiaDuration: PermanentQualifications Good computer skills Good multitasking skills Good logical skills- Fresh grad or SPM with 1 year customer service experience:Prior experience preferred with firms like CHR, CEVA Logistics, Maersk, Costco shipping, Sinotrans, Linde Beijing...

Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator (KPI) monthly. -...

**What will you do?** - **No Sales, **but out-bond call required due to follow-ups. - Ad-hoc assignments or tasks assigned by Supervisor. **Requirements**: - **Must have experience in customer Service preferably Banking (understand banking terms)**: - Must be willing to work in the office - Possess a Diploma (must have experience) /Degree - Must be able...

**Job Highlights**: - Location: Wisma Standard Chartered Bukit Jalil - near LRT Bukit Jalil. - Training will be provided. - Rotational Shift (5 days of working, 2 days off). **Requirements**: - SPM, Diploma /Bachelor's Degree in equivalent course. - At least 6 months - 1 years experience as a Customer Service Representative/Executive. - Strong command of...

CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...