Customer Service Banking Industry

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

Position: Customer Service Executive Full-Time position: 12 Months Contract Working Location: CP Tower, Petaling Jaya Basic Salary: RM 2,400- RM3,000 ( Monthly) Language Allowance: RM 500 (mandarin speaker only) KPI Allowance: depending on performance Training 3 weeks provided Working Days: Monday - Sunday (5 working days & 2 rotational off days...

_**Job Summary**:_ - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator...

Customer Service Officers - Inbound Calls Working Location - CP Tower Section 16, Phileo Damansara, Petaling Jaya Working hours - 24-7 rotation shifts Monday - Sunday, 5 working days & 2 off days 7am - 4pm, 9am - 6pm, 2pm - 11pm, 10.30pm - 7.30am Basic Salary - From 2,400- RM 3,000 Fixed Monthly Attendance Allowance - RM200 Language Allowance -...

Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator (KPI) monthly. -...

Get to know the Role: - Promote and enhance digital self-help experience through Help Centre FAQs - Own the customer issue resolution end-to-end; ensuring effective follow through and escalation to internal & external parties as necessary to resolve any issues from our customers - Meet individual and team qualitative and quantitative customer experience...

**Job Highlights**: - Location: Wisma Standard Chartered Bukit Jalil - near LRT Bukit Jalil. - Training will be provided. - Rotational Shift (5 days of working, 2 days off). **Requirements**: - SPM, Diploma /Bachelor's Degree in equivalent course. - At least 6 months - 1 years experience as a Customer Service Representative/Executive. - Strong command of...

**Requirements** - Able to work in rotational shift basis 24/7, only one shift per day - One shift is 9 hours including 1 hour meal break. - Working 5 days a week - Speak, read and write fluent English & Mandarin - With or Without experiences are welcome - 可以24/7轮班工作，每天只有一个班次 -...

**Job Details** - Company: Teleperformance Malaysia - Job Title: Digital Banking Customer Service Support - TP Code:JS-A001-NE-CSS-MN- November - Location: Petaling Jaya, Selangor, Malaysia - Shift : 9:00am to 18:00pm (5 Working Days) **Job Highlights** - High Based Salary with language allowance - Nearby to Public Transport - Normal working hour (9:00am to...

Job Scope: - Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers - Communicating with customer through all channels (phone, social media, digital, chat, etc.) - **Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)** Requirement: - 6 months to 1 year of...

Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. Balka Partners (M) Sdn. Bhd. was first incorporated in 2005, and since then it has grown steadily into providing a full range of debt collection services. Balka was established to provide its service in...

Requirements: Minimum 1 years’ experience in a BANKING customer service environment (mandatory) Strong banking knowledge is an added advantage MUST BE Fluency in English and Mandarin languages (Spoken & Written) (mandatory) Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voice Job...

**What will you do?** - **No Sales, **but out-bond call required due to follow-ups. - Ad-hoc assignments or tasks assigned by Supervisor. **Requirements**: - **Must have experience in customer Service preferably Banking (understand banking terms)**: - Must be willing to work in the office - Possess a Diploma (must have experience) /Degree - Must be able...

_Sourcing behalf of clients..._ **Job Highlights** - **Normal Working Hours, Monday to Friday**: - **1 year contract basis - renewal contract**: - **Exposure into banking industry** **Job responsibilities** - Work closely with product managers to understand business challenges, conduct hypothesis-driven analysis, and translate findings into actionable...

**JOB RESPONSIBILITIES** - To ensure professional, efficient, and quality service to Clients. - To accept and execute client instructions. - To ensure efficient problem and complaint resolution. - To cross-sell additional Bank products and services. - To capture client feedback for future improvement - To capture the nature of Client contacts. - To meet...

JOB SCOPE: ● Engage with customers to identify their banking needs and recommend suitable products. ● Conduct product presentations and provide detailed information to potential customers. ● Achieve sales targets and contribute to team performance. ● Maintain up-to-date knowledge of banking products and services. REQUIREMENT: ● Minimum of SPM or...

**Overview** The applicant is expected to behave as an extension of the brand and take care of our customers to the fullest of their capabilities. If needed, seek help to ensure that we embody the best professional service we can offer our customers. You are expected to be a team player, capable of representing information on behalf of our clients and...

**Role**: - Represent the brand, culture, and values of clients. - Maintain a positive, empathetic, and professional attitude towards customers. - Provide timely support through various communication channels. - Ensure professional, efficient, and quality service to clients. - Cross-sell additional bank products and services. - Capture client feedback for...

__ - Attending to **inbound calls** only and assisting customer’s inquiries pertaining to credit cards - No Sales and outbound calls are required. - Ad-hoc assignments or tasks assigned by Supervisor. - **Job Requirement**:_ - _**SPM**_ with 2yrs experience ,_ **Diploma, Degree**_ - Good English communication and written skills. - Must be able to work on...

Sell and promote bancassurance products and identify customer segments for new sales Perform prospecting and calls to engage with banking customers Participate in sales and marketing events to acquire new customers Establish business relationship with Provide financial advice and follow up service on policy matters to customers Liaising with the walk-in...