Customer Service for Banking Industry
3 weeks ago
**Requirements**
- Able to work in rotational shift basis 24/7, only one shift per day
- One shift is 9 hours including 1 hour meal break.
- Working 5 days a week
- Speak, read and write fluent English & Mandarin
- With or Without experiences are welcome
- 可以24/7轮班工作,每天只有一个班次
- 一个班次包括9小时,包括1小时的用餐时间
- 每周工作5天
- 能够说、读、写流利的英语和普通话
- 欢迎有或没有经验的人
**Responsibility**
- Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s
- To ensure efficient problem and complaint resolution.
- Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
- Pro-active support to customers to prevent damage to brand loyalty
- 通过可用的沟通渠道(包括入站电话、出站电话和电子邮件)及时支持客户
- 以准确的方式处理付款和客户信息,保护客户的个人和付款信息
- 确保高效解决问题和投诉
- 在服务电话中探询和识别客户的金融需求,并提供与客户宪章一致的相关解决方案
- 积极支持客户,防止对品牌忠诚度造成损害
**Benefits**
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
- 医疗和保险覆盖
- 雇员公积金(EPF)、社会保险(Socso)、雇员保险计划(EIS)等福利
- 年假
- 病假
- 职业发展
- 提供世界级培训(软技能、系统、标准操作程序和产品知识)
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM3,000.00 - RM4,000.00 per month
Schedule:
- Rotational shift
**Language**:
- Mandarin (preferred)
- English (preferred)
- Cantonese (preferred)
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