Customer Service
6 months ago
Position: Customer Service Executive
Full-Time position: 12 Months Contract
Working Location: CP Tower, Petaling Jaya
Basic Salary: RM 2,400- RM3,000 ( Monthly)
Language Allowance: RM 500 (mandarin speaker only)
KPI Allowance: depending on performance
Training 3 weeks provided
Working Days: Monday - Sunday (5 working days & 2 rotational off days )
Working Hours: (7.00 am - 4.00 pm, 9.00am - 6.00pm, 02.00 pm - 11.00pm, 10.30pm - 7.30am)
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
**Job Requirement**:
1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,700.00 - RM3,300.00 per month
**Benefits**:
- Opportunities for promotion
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- What's your expected monthly basic salary?
- What's your employment termination notice required?
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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