Tl, Cdd-r Team 3

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time
Working Hour

  • Regular Hours


 Monday
  • Friday
  • Business Area


 Operations
  • Location


 Malaysia
  • Kuala Lumpur
  • Description

Primary Objective:

  • Responsible for management of team members within the team, facilitating workflow and capacity management at teamlevel. Coach those within their team and help them to develop their careers. Resolve escalated issues raised by the team members
  • Investigation of alerts raised by AML team from Group Compliance
  • Update of customer information in EDD form, by calling customers or liaising with branches
  • Raise SAR for suspicious activities identified to Group Compliance

Key Responsibilities:

  • Responsible for management of members (CDD Retail Analysts/CDD Retail Senior Analysts) within the team, facilitating workflow and capacity management at team level
  • Coach team members and help them to develop their careers
  • Resolve escalated issues raised by the team members. Strong problem solving skill to support issue resolution
  • AML System Training
  • Preparing Reports for the Team
  • Alert tracking
  • Manage staff leave absence record / health tracking report
  • Conduct UAT. Prepare Test Script / Test plan / Screenshots / Sign off
  • Prepare communication / bulletin for staff for any new procedures/process/adhoc projects
  • Review and close CDD alerts within the agreed timeline
  • Review and perform quality check on CDD Customer Risk Review alerts completed by Investigators
  • Review EDD Forms and justification provided by investigators
  • Ensure that the EDD form is fully completed and information recorded accurately.
  • Ensure the EDD & PEP form approval is obtained from the relevant parties
  • Review closing comments provided by investigators
  • Standard enforcement
  • Ensure team members follow the standards and practices of their functional expertise
  • Ensure key information is cascaded and necessary documentations are created (reports)
  • Support implementation of any initiatives at the team level
  • Team mgmt. and coaching
  • Help empower the team to work independently & selfmanage
  • Support the team in removal of obstacles
  • Work with Circle Leads to ensure team is performing well and help to identify ways to improve skillset within the team
  • Support career and skills development of team by defining a clear development plan & trainings
  • Conduct reviews & evaluations on of team member's performance
  • Provide ontheground coaching and guidance for all team members
  • Coordinate/lead trainings for team members
  • Raise common issues faced by either the team or customer to the Circle Lead
  • Resource planning
  • Play an "Air traffic control" role, coordinate shift/leave schedule between team members
  • Balance resource allocation across team based on demand and priorities
  • Ensure attendance and adherence of team member (with regards to work schedule)
  • Support the Service Partner Lead/Circle Lead to hire for required skillset
  • Subject matter expertise
  • Provide expertise and guidance to team members
  • Support best practice sharing across teams
  • Resolve any escalated customer related issues e.g. complains, approval
  • Requirements

Requirements:

Bachelor Degree -.

  • Certificate of Anti-Money Laundering and Counter Financing of Terrorism (AICB)
At least 1year experience in managing Audit, Compliance or Risk Management

  • Sets clear and realistic goals, focused on highest value activities
  • Motivates and inspires others draws out the best in people
  • Strong team player; able to work with other leaders
  • Operates with focus of creating value for the customer
  • Has the skills and expertise to successfully execute his or her role (e.g., technical, business or other)
  • Understanding of relative compliance requirements and processes
  • Strong problem solving skill to support issue resolution
  • Adept at solving problems in a logical and factdriven manner (e.g., when tackling technical challenges, obstacles, backlog prioritization)
  • Highly adaptable and able to respond to change fast
  • Resourceful and able to leverage network effectively
  • Ability to collaborate and help the squad members
  • Actively listens to others, understands and values others' views
  • Ability communicate opinions or views of squad members clearly
  • Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays
  • Friday
s, Casual Business Wear, Performance Based Rewards

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