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Wfh Customer Service Representative Cantonese
3 months ago
Job Role:
to answer the client's member inquiries, troubleshoot technical issues, give instructions and solve issues.
- Handling member contacts directed through queues relating to the Client's website as well as the
- To utilize all clientprovided independent resources and tools exclusively, including, but not limited to the
- To follow standard operating procedures in taking thorough notes within the CRM system, following all
assignment, categorization, and timely follow-up necessary to bring all cases to resolution.
Application Question(s):
- Are you comfortable working rotational shifts?
- How long is your notice period?
- Are you able to understand in simplified Chinese and Traditional Chinese?
Experience:
- Customer service: 2 years (required)
Language:
- Cantonese (required)
Shift availability:
- Day Shift (required)
- Overnight Shift (required)
- Night Shift (required)