Mid Market Customer Growth Associate

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Infobip Ltd Full time
At Infobip, we dream big.

We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.


Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future.

Through 70+ offices on six continents, Infobip's platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Customer Orientation

  • Learn how to build and maintain trusted relationship with assigned (Tier 2) clients to achieve overall customer health and growth.
  • Serve as a focal point for client when it comes to meeting client's business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Learn how to coordinate different teams.
  • Work on meeting and exceeding quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and crosssells as the most important metrics, following with NRR, tier2 to tier1 transitions ).
  • Work closely with Customer Success for existing and future SaaS business.
  • Learn howto, and ensure client's account is properly setup / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and setup, route management, sender registration, allowed content filtration setup and maintenance).
  • In cooperation with Revenue Assurance, monitor and take actions to mínimalize health risks (actively involve ensuring financial collections and netting).
  • Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
Internal initiatives

  • Learn how to use Infobip's internal tools in order to setup accounts, monitor and troubleshoot client's traffic (Qlik, SU, SF).
  • Get to know all internal teams helping fulfilling client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance). Learn how to best work with them.
  • Update all activities regarding client engagements and opportunities in dedicated tools (SF).
Continuous Development

  • Learn how to be a team player.
  • Participate in continuing education sessions (running meetings, holding presentations, etc.).
  • Learn about Infobip products, platform, and relevant markets.
  • Learn about client's business and ways they (can) use Infobip.


Job Requirements- Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.- At least 3 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.- SaaS industry experience is a plus.- Exceptional professional English communication skills.- Strong administration, analytical and organizational skills, with a systematic approach to problems.


  • Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equalopportunity employer._
  • All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._
LI-NA1

  • Kuala Lumpur, Kuala Lumpur, Malaysia Infobip Ltd Full time

    Are you a forward-thinking individual with a keen interest in elevating the customer experience and spot opportunities for customer growth? Do you have a passion for helping our customers and a desire to make a meaningful impact?If so, we have the perfect opportunity for you We're on the lookout for a dynamic, motivated, and talented individuals to join our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time

    _ Join the BigPay Team Levelling up people's lives, one transaction at a time._What we do, and why we do itThe banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and...

  • Vp, Growth

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Salt Recruitment Full time

    "Success is not given, it is earned."_You're committed to giving your 150% and not afraid to step outside of your comfort zone to deliver a great job.If these words resonate with you, you'd thrive in our client's environment. We've joined forces with a global AdTech agency who's marking waves in the influencer marketing space. They're looking to bring...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SC Johnson Full time

    Job Title:Associate Manager, Customer Marketing (MY, SG & Brunei)**Location:Bangsar South, KLDepartment:MarketingAs an Associate Manager, Customer Marketing, you will be responsible for Customer Marketing activities across all assigned brands, segments, or projects with geographic scope limited to the assigned cluster. In this position, you are also in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Coda Payments Full time

    Marketing Manager, Partnerships GrowthWhat We DoAt Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Infobip Ltd Full time

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip's platform...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Coda Payments Full time

    Marketing Operations AssociateWhat We DoAt Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+...

  • Chief Growth Officer

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Job Summary: The Chief Growth Officer (CGO) is an accomplished and forward-thinking leader responsible for driving strategic initiatives and business development. As the CGO, you will oversee various domains, including Strategy, Marketing, Partnerships, Customer Acquisition and Retention, Innovation, Digitalization, Industry Research, Business Development,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PolicyStreet Full time

    ABOUT US:PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions - making...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Signature Market Full time

    Create and maintain a retail culture focused on the customer, enhance the buying experience plus build relationships that lead to long term business growth; demonstrate detailed knowledge of all products services. Responsible for achieving sales goals. Must able to handle a group of sales associates. Positively affect profitability in the areas of customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lawyers On Demand Limited Full time

    Junior to Mid level Commercial Lawyer - Kuala Lumpur Junior to Mid level Commercial Lawyer - Kuala Lumpur Freedom to work on your terms We're looking for a junior to mid level Commercial lawyer based in Kuala Lumpur to join our fantastic team of lawyers, predominantly supporting a large financial institution. Ideally you will: be between newly qualified -...

  • Marketing Associate

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    The Opportunity Our client is a rapidly growing Performance Management / Analytics / Business Intelligence consulting organization with a diverse range of bluechip clients across various industries that provides Advisory consultancy services, fulllifecycle program implementations, training, and support services. We are currently looking for a selfmotivated,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Signature Market Full time

    Create and maintain a retail culture focused on the customer, enhance the buying experience plus build relationships that lead to long term business growth; demonstrate detailed knowledge of all products services. Responsible for achieving sales goals. Must able to handle a group of sales associates. Positively affect profitability in the areas of customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Signature Market Full time

    Be passionate in product consultation for customers in assisting and suggesting them suitable item for their needs. Provide consistently high level and memorable customer service, informing customers current promotions and best seller items. Ensure Store Opening, Closing and sales transactions are in line with the SOP. Check and maintain store image,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And to get there, we need...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Involve Asia Full time

    About the job:Involve Asia partners with businesses from all sizes, shapes, and market caps. Your knowledge of online media combined with your communication skills will shape how new and existing business grow. Using your influencing and relationship-building skills, you will persistently explore and uncover the business needs of our clients and understand...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Comfort Works Full time

    The Role:We are seeking a talented and enthusiastic Japanese Marketing Coordinator to join our marketing team. In this role, you will be responsible for translating all marketing materials from English to Japanese, providing customer support in Japanese, sourcing for Japanese influencers and bloggers and working with them to create new content or...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Involve Asia Full time

    About the job:Involve Asia partners with businesses from all sizes, shapes, and market caps. Your knowledge of online media combined with your communication skills will shape how new and existing business grow. Using your influencing and relationship-building skills, you will persistently explore and uncover the business needs of our clients and understand...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Comfort Works Full time

    The RoleWe are seeking a talented and enthusiastic Japanese Marketing Coordinator to join our marketing team. In this role, you will be responsible for translating all marketing materials from English to Japanese, providing customer support in Japanese, sourcing for Japanese influencers and bloggers and working with them to create new content or sponsorship,...

  • Head of Growth

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the company Your future employer is a prestigious high-end magazine publisher headquartered in Singapore, with an expanding presence in Malaysia and Indonesia. Renowned for its premium publications, they cater to sophisticated audiences across the region. To facilitate their growth and expansion into the B2B subscription market, we are seeking an...