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Operations Support Analyst
1 week ago
Job Description:
The Operations Support Analyst will provide immediate support to traders, back office personnel, support staff, and IT teams to ensure the highest level of customer satisfaction and smooth trading operations.
Key Responsibilities:
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Issue Resolution: Identify, troubleshoot, and resolve both internal system problems and external customer-related trading issues.
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Cross-Department Interaction: Collaborate with other departments to address and solve customer issues.
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Customer Needs Understanding:Understand and address customer needs effectively.
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Communication Proficiency:Maintain verbal proficiency in English, Mandarin and Malay.
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Customer Handling: Exhibit a pleasant personality and experience in handling customers.
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Work Attitude:Demonstrate a positive working attitude and the ability to work in a fast-paced and stressful environment.
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Resourcefulness: Be resourceful and proactive in attending to customer inquiries.
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Marketing Content Management:Handle marketing content on social media platforms.
Essential Skills:
- Strong verbal and written communication skills in English.
- Demonstrated reliability, flexibility, and attention to detail.
Bonus Skills:
- Knowledge of financial markets and trading.
- Experience in client support.
Our Offer:
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Supportive Work Environment: Join a team that values collaboration, innovation, and diversity.
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Professional Development: Opportunities for skills enhancement and career progression.
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Competitive Compensation:Attractive salary package and benefits.
- Dental and optical care.
- Medical insurance.
- Up to 19 days of annual leave.
- 5 working days.
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