Operations Support Analyst
2 weeks ago
營運支援分析師將為交易者、後台人員、支援人員和 IT 團隊提供即時支持,以確保最高水準的客戶滿意度和平穩的交易營運。這個角色需要一個積極進取的團隊合作者,能夠理解指令,有效地糾正和解決問題,並獨立工作。
**主要責任:**
- **客戶支援:**透過各種溝通管道為客戶提供直接支持,包括電話、電子郵件、WhatsApp、簡訊和電報。
- **
問題解決:**識別、排除故障並解決內部系統問題和外部客戶相關的交易問題。
- **
跨部門互動:**與其他部門合作,處理和解決客戶問題。
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客戶需求理解:**有效理解並滿足客戶需求。
- **
溝通能力:**維持英語、華語和馬來語的口語表達能力。
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客戶接待:**表現出愉快的個性和接待客戶的經驗。
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工作態度:**表現出積極的工作態度以及在快節奏和壓力環境下工作的能力。
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足智多謀:**足智多謀、積極主動地處理客戶的詢問。
- **
行銷內容管理:**處理社群媒體平台上的行銷內容。
**基本技能:**
- 較強的英語口頭和書面溝通能力。
- 表現出可靠性、靈活性和對細節的關注。
**獎勵技能:**
- 了解金融市場和交易。
- 客戶支援方面的經驗。
**我們的意向:**
- **支持性的工作環境:**加入一個重視協作、創新和多元化的團隊。
- **
專業發展:**技能提升與職涯發展的機會。
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具競爭力的薪資:**具吸引力的薪資待遇和福利。
- 牙科和眼科護理。
- 醫療保險。
- 最多 19 天的年假。
- 5個工作天。
-
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