Customer Service Representatives

2 weeks ago


Bayan Lepas, Malaysia Elevated HR Limited Full time

Job Location:
Bayan Lepas, Penang, Malaysia

Ø Salary:
Up to RM 9000 (Including housing allowance)

Ø Start Date: 1st week of June, 2024

Ø Education:
Degree /Diploma

Ø Hours of Operation: 24×7 Rotational shift

Ø Language

  • Korean + English
Ø Must have B2 level English Language proficiency (reading, writing, speaking)

Requirements:

  • Looking for Customer Success Specialists of minimum 6 months of work experience in customer support in any industry (Call centre experience is not a 'must' but would be a distinct advantage)
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
  • In addition, must be able to speak, read and write in Korean

Technical Skills:

  • Minimum typing speed of 40wpm with a 90% accuracy score
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities:

  • Support customers to place online orders with the client
  • Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times
  • Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty
  • Identify and escalate priority issues through appropriate channels as and when necessary
  • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
  • Maintains and improves quality of service by sharing suggestions and recommendations
  • Keeps job knowledge and skills up to date by attending training and continuously learning
  • Meets all key performance indicators set by the company and client
  • Adheres to the policies and procedures set by the company and client

Pay:
From RM9,000.00 per month

Education:

  • Diploma/Advanced Diploma (required)

Experience:

Customer Care Specialist: 1 year (required)

Language:

  • Korean (required)
Application Deadline: 05/23/2024

Expected Start Date: 06/03/2024

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