Customer Service Representative
6 months ago
Welcome entry level applicants_
- *Options to convert into permanent depending on business needs and performance._
**Must be able to work in shifts (including night shift), weekends and public holidays**
As a Customer Service Representative at Integrated Health Plans (Malaysia), you will be a vital part of our customer-centric team. You will play a key role in providing outstanding service and support to our valued members. Your responsibilities will include:
**Key Responsibilities**:
- Possess in-depth knowledge to answer member questions promptly and accurately.
- Resolve member complaints and issues by assessing problems and finding solutions to ensure satisfaction.
- Adherence to company policies and industry regulations, including data privacy, scripted guidelines, and professionalism.
- Collaborate with other team members to solve complex issues, share information, and mentor peers/juniors.
- Essential to adapt to diverse member personalities and able to handle various situations to ensure a seamless customer experience.
**Skills Required**:
- Excellent proficiency in English language is a MUST.
- Ability to handle high-stress situations with patience and professionalism.
- Strong problem-solving and critical thinking abilities.
- High customer service mindset.
**Requirements**:
- Preferred with < 1 year experience in Call Centre/Contact Centre environment.
- Excellent verbal and written communication skills.
- Being a multilingual speaker is advantageous.
- Team player who can work together with a big team.
- Versatile and adaptive.
- Medical and/or health insurance knowledge is an advantage.
**Job Type**: Contract
Contract length: 6 months
Pay: RM2,500.00 - RM3,500.00 per month
Schedule:
- Rotational shift
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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