Shopper Support Executive

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia PG Mall Sdn Bhd Full time
Responding promptly to shoppers' and sellers' inquiries through various channels.

  • Assist and address the issues such as orders, cancellations, refunds, or Suggest solutions and
  • Problem solving on shoppers' issues and escalate the issues to the support team when needed.
  • Work closely with the team to rectify, improve customer service guidelines and fulfillment process.
  • Keep records of shoppers interactions and transactions, recording details of inquiries, complaints, and
  • Comments, as well as actions taken
  • Follow up to ensure that appropriate actions were taken on shoppers inquiries
  • Handle changes in policies or renewals
  • Maintaining a positive, empathetic, and professional attitude toward shoppers and sellers at all times.

; Requirements:

  • Minimum 2 years of experience in ecommerce, retail, ideally in customer service and operations, fulfillment, or related fields
  • Good communications skills, great phone etiquette, and elevated speech.
  • Ability to listen and active problemsolving skills
  • Good interpersonal skills
  • Ability to handle pressure.
  • Proactive personality and selfmotivator.
  • Demonstrates initiative with the ability to multitask and be detailoriented in a fastpaced environment.

  • Vip Personal Shopper

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time

    Job ID22637Position Title VIP Personal ShopperIndustry Consumer Products/FMCG- ・VIP customers are warmly welcomed upon their visit to the department store. A dedicated representative accompanies them, providing assistance with shopping, explaining products, and offering necessary support. Private Shopping Services:- ・VIP customers receive a personalized...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Position : Customer Support ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: Early September 2023 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Job Details: Working Days : 5 days / 2 off days Working hours : 24 hours rotational shift (3 shifts) Location : Jalan Pantai Baharu, Kuala Lumpur Salary : Min RM OT + Shift Allowance & Phone Allowance Contract : 12 months (renewable) Monitor, Execute and Implement first level support for the network and service restoration through Fault Management &...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Unilever Full time

    About the Role: Integration of customer, channel, brand & category objectives, from insights about shoppers into activities that drive business and build brands' equity live onsite. Support the Digital Commerce activities including category management and onsite activation to bring execution to life. Topclass consumer experience offering throughout all...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    Job SummaryWe are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson.To be a successful sales development...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talentvis Full time

    Minimum 5 years of trade marketing management experience Experience in sales and marketing will be an advantage Bachelor Degree in Marketing or equivalent Good communication skills (both in spoken and written)Strong consumer service, interpersonal and communication skills Skills in brand and shopper marketing Leading development of the Trade Marketing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talentvis Full time

    Minimum 5 years of trade marketing management experience Experience in sales and marketing will be an advantage Bachelor Degree in Marketing or equivalent Good communication skills (both in spoken and written)Strong consumer service, interpersonal and communication skills Skills in brand and shopper marketing Leading development of the Trade Marketing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talentvis Full time

    Minimum 5 years of trade marketing management experience Experience in sales and marketing will be an advantage Bachelor Degree in Marketing or equivalent Good communication skills (both in spoken and written)Strong consumer service, interpersonal and communication skills Skills in brand and shopper marketing Leading development of the Trade Marketing...

  • Retail Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Aisling Consulting Full time

    duties and responsibilities include: Welcoming customers into the shop Assisting customers to find desired items Advising customers on new products and encouraging them to buy them Receiving and processing shipments and deliveries Organizing merchandise and restocking depleted shelves so they're attractive to shoppers Informing shoppers about ongoing sales,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    Position: Business Analyst Treasury ConsultantsWe need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge.Here is the job description we share with Consulting companies.Timeframe is ASAPSummary Job DescriptionExecute professional services contracts by performing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TFP Retail Sdn. Bhd. Full time

    Responsible for the daily logistics planning, orders processing and assist in general administrative works. To manage ecommerce logistics planning, orders processing and support on office administrative works. To deal with third party logistics partners. To deal with store personal shoppers on orders matters. To handle all logistics planning for the online...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Always Marketing Full time

    PRIMARY PURPOSE OF JOB As Product Advisor (PA) of the assigned products to PROMOTE and RECRUIT our targeted shoppers and consumers in-stores, which will continue to our brand growth ambition. MAIN RESPONSIBILITIES To reach out to our targeted shoppers & consumers and actively promoting our brand in-store. To deliver the product detailing on assigned products...

  • Operations Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service.Qualifications/Experience: 12 Year(s) of working experience in the related field is required for this position. Fresh graduates or high school leavers without any working experience will be considered too.Job Requirements: Meticulous and detailed orientated Strong and proven...

  • Banking Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Full time

    Banking Executive (Portfolio Valuation Department) - Immediate HiringWork Location: Jalan Tun Razak - nearby MRT Tun Razak Exchange/ TRXWorking Hours: 8.45 am pm (Must willing to stayback with OT provided; Depends on the workload)Working days: Monday - FridaySalary Range: RM 2,300 - RM 2,500Intake Date : early July 2023Requirements: Preferable12 years...

  • Operations Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service.Qualifications/Experience: 12 Year(s) of working experience in the related field is required for this position. Fresh graduates or high school leavers without any working experience will be considered too.Job Requirements: Meticulous and detailed orientated Strong and proven...

  • Operations Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service.Qualifications/Experience: 12 Year(s) of working experience in the related field is required for this position. Fresh graduates or high school leavers without any working experience will be considered too.Job Requirements: Meticulous and detailed orientated Strong and proven...

  • Banking Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Banking Executive (Portfolio Valuation Dept) - Immediate Hiring Work Location: Jalan Tun Razak nearby MRT Tun Razak Exchange/ TRXWorking Hours: 8.45 am pm (Must willing to stayback with OT provided; Depends on the workload) Working days: Monday Friday Salary Range: RM 2,300 RM 2,500 Intake Date : September 2023Requirements: Fresh graduate are encourage to...

  • Manager, Marketing

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MyTOWN Shopping Centre Full time

    Company DescriptionMyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer...

  • Operation Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service.Qualifications/Experience: 12 Year(s) of working experience in the related field is required for this position. Fresh graduates or high school leavers without any working experience will be considered too.Job Requirements: Meticulous and detailed orientated Strong and proven...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KANTAR Full time

    We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.To start a career that is out of the ordinary, please apply...Job DetailsDirector, Client Service, Shopper, Insights DivisionMalaysiaWe are hiring a Senior Consultant / Director to be a part of our regional shopper team based out of...