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Shopper Support Executive
2 weeks ago
- Assist and address the issues such as orders, cancellations, refunds, or Suggest solutions and
- Problem solving on shoppers' issues and escalate the issues to the support team when needed.
- Work closely with the team to rectify, improve customer service guidelines and fulfillment process.
- Keep records of shoppers interactions and transactions, recording details of inquiries, complaints, and
- Comments, as well as actions taken
- Follow up to ensure that appropriate actions were taken on shoppers inquiries
- Handle changes in policies or renewals
- Maintaining a positive, empathetic, and professional attitude toward shoppers and sellers at all times.
; Requirements:
- Minimum 2 years of experience in ecommerce, retail, ideally in customer service and operations, fulfillment, or related fields
- Good communications skills, great phone etiquette, and elevated speech.
- Ability to listen and active problemsolving skills
- Good interpersonal skills
- Ability to handle pressure.
- Proactive personality and selfmotivator.
- Demonstrates initiative with the ability to multitask and be detailoriented in a fastpaced environment.
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