Manager, Shared Service Centre

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia G-P Full time
At G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are the key to achieving this mission.

That's why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and support their personal growth and career development, and believe in recognition for a job well done.


The work you'll be a part of here will have a positive impact on people and their work/life possibilities around the world.

Our industry-leading SaaS-based Global Employment Platform enables our customers to expand and grow into 180+ countries, creating more opportunities for global success - without requiring entity or subsidiary setup.

Beyond the power of our platform, we never forget that behind every hire is a human being. And that brings us to you.


Beyond a competitive compensation and benefits package, what we offer to all employees is the clear and simple promise of Opportunity Made Possible.

Come expand your skills in new ways and experience the thrill of impacting the way the world works, today and in the future.


About the position:

As a
Shared Service Center Manager, you will have responsibility for supporting team members in Global HR Operations as they onboard professionals for our customers in more than 187 countries.

We need an experienced and strong team member with the creative thinking to roll with the punches with a fast-growing company while supporting your team to meet the needs of our customers and professionals and continuing to make them love us.

This is an exciting opportunity to work with talented Regional HR Operations team members.

What you will do:

  • Responsible for the management of our team of SSC HR Operations team in Malaysia and communicate across organizational departments.
  • Managing smooth implementation of integrated & standard operations practices with key business partners (internal & external) on behalf of the Globalization Partners team.
  • Senior level support of our customers negotiating employment contracts and onboarding employees.
  • Support in negotiating with potential new customers and existing customers expanding into new countries.
  • Support coordinating lawyers, accountants, payroll advisors, and benefits brokers for multiple new employees onboarding at any given time.


 Successful service delivery
  • SLA achievement and high level of customer satisfaction.
  • Closely work with Customer support, payroll, Finance, Legal & Tech team of advisors, specifically, managing our accounting, payroll, benefits brokers and tax advisors.

What we are looking for:

  • Degree or higher in International Business, Accounting, Law, HR, Finance, or other depending on other experience.
  • 510 years of prior experience in a multitasking, fastpaced, deadlineoriented role.
  • Good people management experience
  • Strong experience in centralized HR shared service centre operation management.
  • Strong experience with Zendesk and Salesforce; business analytical tools is a plus
  • Strong understanding of finance and HR fundamentals in different locales
  • Project management skills with ability to prioritize and track multiple tasks and deadlines.
  • High level of interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact and diplomacy.
  • Ability to work with diverse individuals and/or groups.
  • Problem solving to analyze issues and create action plans.
  • Lean & Six sigma experience will be added advantage

About Us


G-P helps growing companies unlock their full potential by making it possible to build highly skilled global teams in days instead of months.

Through our SaaS-based platform, we help find, hire, onboard, pay, and manage team members, quickly and compliantly, to expand growth opportunities for everyone, everywhere - without the hassle of setting up local subsidiaries or branch offices.*****G-P.

Global Made Possible.

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