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Customer Service Executive

4 months ago

Ampang, Selangor, Malaysia Brandt International Sdn Bhd Full time
Summary


To attend to inbound calls - inquiries, problems, and complaints from customers with the objective of resolving issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description;

  • Providing complete information about the product to the customer.
  • Solving all product or servicerelated issues of the customers.
  • Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
  • Keeping a proper record of the customers.
  • Maintaining and updating the information of the customers regularly
  • Providing the best possible solution to the queries of the customers

Job Requirements:

  • Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
  • Ability to read, write and converse fluently in English and Bahasa Malaysia.
  • Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
  • Possess outstanding customer service skills, customerfocused, with a desire to resolve each customer's issue.
  • Strong interpersonal skills and ability to manage difficult customer situations.
  • Possess good working attitude, selfmotivated, good communication skills, teamwork, and ability to interact with various people at the work location.
  • Punctual and disciplined.
Remark
Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)

  • Location: Jalan Kolam Air Lama, Ampang
  • Malaysian Only