Customer Service

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....

Roles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...

Responsibilities: Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high...

Job Title: Customer Service Manager - Automotive IndustryLocation: MalaysiaKey Responsibilities: Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance indicators...

Responsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...

About KKdayKKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers' needs.KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the...

Perform order validation, basket configuration and submit into related system capability Liaise with ISD and follow up on the issues been raised due to system problem Responsible to update the progress in the related system and administer all open sales order To ensure quality of order validation, configuration and data entry error Schedules installation...

ResponsibilitiesThe Customer Service Advisor interfaces with customers via calls, online Booking, or the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.Essential Functions/Core Responsibilities: Ensure service delivered to our customers...

Your main duties will include:- Providing exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and professionalism.- Understanding customer needs: You will need to understand the unique needs of our...

Role: Customer Service - EnglishLocation: Kuala Lumpur Sentral, Malaysia.Salary: RM 4,000 + Night shift allowanceLanguage: English (Malaysian)Joining Date: 12th June, 2024 (Immediate Joiner)Work hours: Rotational and Night shiftHeadcount: 30Bachelor degree with 1 year of Customer Service experience or Diploma with 2 years of Customer Service experience, SPM...

Vacancy: Customer Service - Vietnamese SpeakerLocation: Bangkok, ThailandSalary Basic : 39,000 THB THB KPI + 750 THB Attendance Bonus.Joining Date: 20th May, 2024 (Immediate Joiner)Head Counts: 15Education: Bachelor's Degree is MandatoryThe Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the Internet depending...

The person aspiring to work as Control Room Agent/ Customer Representative should expect to perform the responsibilities, duties, and tasks given. He/she is responsible for providing customer support on any issues within the organization - this could be by telephone, internet, or a face to face support. They can also be referred to as the basic point of...

The job scope of a customer service role involves providing assistance, information, and support to customers before, during, and after their interactions with a company's products or services. Customer service representatives play a crucial role in maintaining positive customer experiences, resolving issues, and building customer loyalty.Here are the common...

Role:Customer Service Exec -(NonTechnical)Timings:Day Shift (Permanent)Industry:BPO / ITESWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:Semi-VoiceKey Skills: Customer Service Mandarin+B2 EnglishKL Sentral24/7 Rotational Shift5 days work and 2 off days per weekMinimum 1 year experience in Customer...

RESPONSIBILITIES: Responsible for the live chat communication of Malaysia customers. Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation. Help customers deal with aftersales problems according to the SOP process and improve customer satisfaction. Deeply cooperate with...

Company BackgroundOur client is an American business services company specializing in customer engagement and business performance. They are looking for a passionate and responsible Customer Service - Livechat (Social Media), to be based at KL Sentral.Benefits:- Complexity allowance:- KPI allowance:- Shift allowance Ensure service delivered to our customers...

_Korea + B2 English_(Korea Market)"Customer ServiceKL SentralMon-Fri6am-6pm (9 hours per shift)Minimum 1 year experience in Customer ServiceDiploma above2HCRMImmediate joiners- "Japan (Native) + B2 English_(Japan Market)"Customer ServiceKL SentralMon-Fri6am-6pm (9 hours per shift)Minimum 1 year experience in Customer ServiceDiploma above3HCRM25-SepPay: From...

Essential / Key Duties & Responsibilities:Answering calls from the Branches, Agents and Customers regarding Unit Trusts.Provide customer service to customer and agents who walk in at the counter.Follow up for incomplete transactions submitted by branches, agents and customers.Handling written enquiries related to agent and customer.Continuously suggest new...

Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy...