Mandarin Speaking Technical Support Team Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia NCR Full time
About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Responsibilities

  • Business level Mandarin (verbal and reading abilities) to manage the customers in China and Hong Kong.
  • Primary role is to Lead, manage, and supervise Technical Support team in delivering 1st Level support services within SLAs
  • Primary responsibility for the software support and operational services for the NCR's largest Retail customers across the South East Asia region
  • Manage Support teams to deliver a professional, customer focused and high performing support service in line with agreed service scope and service levels
  • Role responsible for being the single point of contact for support services accountability
  • Manages the support services of NCR's to the customer in a professional manner, creating positive Customer satisfaction; Represents NCR's senior management to the customer
  • Achieves or exceeds the financial goals established for the services; Achieves or exceeds the goals established in the contract or Statement of Work (SOW)
  • Work with the customer's representatives ensuring the required services is achieved while continuing to support the customer's business needs
  • Create and implement governance framework, including periodic meetings with customers providing insights and recommendations for improvement to ensure consistent service that meets or exceeds agreed service levels
  • Create and implement weekly/monthly management information reports to customer management in respect to service levels and support activities (e.g. dashboards, RAG status, SLA's, KPI's. risks/issues)
  • Promote processes, management and delivery aligned to ITIL methodology

This includes:
Incident Management, Problem Management and Change Management

  • Manage critical Incidents (Severity 1), associated to customer communication, activities and any appropriate escalations
  • Ensure that the Support teams are fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers
  • Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels
  • Ability to be available after hours for escalation purposes (including late nights, weekends and public holidays
  • Responsible for identifying risks and issues, initiating mitigating strategies and taking corrective action as appropriate; Identifying and managing dependencies with other parts of NCR, Identifying, forecasting and acquiring the resources required to deliver the service, and ensuring their effective usage
  • Provides recommendations to senior Region and BU management on technical area of expertise
Qualifications & Requirements

  • Bachelor's Degree in related discipline
  • 5+ years of related experience
  • ITIL Certification
  • Excellent leader skills with the ability to drive, manage, motivate and developing high performing teams
  • Excellent communication (verbal and written) and interpersonal skills suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with 'technical' or 'nontechnical' users/ customers
  • Experience of working in a managed services or outsourcing environment
  • Excellent commercial skills with knowledge and experience in procurement, finance (budgets, costs, P&L) and legal agreements/contracts
Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

  • Technical Support Team Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NCR Full time

    About NCRNCR Corporation (NYSE:NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.Job Description SummaryThe Retail Desk Lead is...

  • Mandarin Speaking Customer Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Position: Mandarin Speaking Customer Support (International ICT Project)Company Background: International ICT ProjectLocation: Kuala Lumpur, MalaysiaTenure: PermanentRemuneration: Basic Salary: RM4,000Responsibilities:As a Mandarin-Speaking Customer Support representative, you will be an essential part of our customer service team, responsible for providing...

  • Technical Support Lead

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI products about the company Your future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

  • Technical Support Lead

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI products about the company Your future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

  • Technical Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mindpec Solutions Full time

    Responsibilities: Work with customers to understand the root cause of the issue, provide guidance and end to end support. Performed detailed log analysis and deep troubleshooting Utilizing strong analytical skills to dig deep into the problem and provide resolution Maintain accurate case logging and tracking into the tool database. Maintain high standard in...

  • Mandarin Trainer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fasih Mandarin Sdn. Bhd. Full time

    Salary: RM2, RM3,500.00EXCLUSIVE PERKS:A full scholarship awaits those who do not possess the highest Mandarin teaching certification.Responsibilities: To teach and train Mandarin to nonnative speakers of all ages. Evaluate students' performances, including grading homework assignments and making notes of how well students participate in discussions. To...

  • Mandarin Teacher

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fasih Mandarin Sdn. Bhd. Full time

    EXCLUSIVE PERKS:A complete scholarship offer awaits those needing the highest Mandarin teaching certification.Responsibilities: To teach Mandarin to nonnative speakers of all ages. Evaluate students' performances, including grading homework assignments and noting how well students participate in discussions. To prepare and provide students' assessment...

  • Technical Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are looking for a Technical Support for our prestigious client in the blockchain and security solutions industry. This is a remote position based in Kuala Lumpur, Malaysia. Key Responsibilities:Providing technical support and handling daily in-bound calls and email enquiries (technical resolution).Proactive in supporting clients' site; deploy, maintain,...

  • Chat Support-mandarin Speaker

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    We are seeking a dedicated and fluent Mandarin-speaking individual to join our team as a Chat Support Representative. As a Chat Support Representative, you will be responsible for providing exceptional customer service and technical support to Mandarin-speaking users via chat platforms. This role requires excellent communication skills, problem-solving...

  • Ít Technical Support Team Leader

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia amIT Global Solutions (Pte.) Ltd Full time

    Experience in IT Technical SupportIT Knowledgeable or skill backgrounds ,Able to handle, manage and monitor team members (Technical Support)Able to prepare monthly report. Corrective Maintenance Report, Preventive Maintenance Report, etc.Diploma or Degree or Master in Computer Science or any IT qualification fitsIT qualification; orCompTIA; orOther IT...

  • Technical Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Openwave computing services Pvt Ltd Sdn Malaysia Full time

    JOB OPENING| TECHNICAL LEAD| DIGITAL DELIVERY| BANKINGKey Responsibilities:- Team Leadership: Lead and manage developers to achieve project goals, improve their technical skills, and resolve technical issues.- Technical Design: Architect and implement web/mobile UI/UX, participate in design discussions, and create technical specifications and solution...

  • Technical Support Cantonese

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia DSS Software Solutions Sdn Bhd Full time

    pertaining to PCs, Laptops, and related products and services. The position will require you to support the Hong Kong and Taiwan contact center inspoken and written English, Mandarin, and Cantonese. Operational hours are currently 9am to 6pm Mondays to Fridays however, workingtowards 24/7 in the future.Skill Requirements: Minimum SPM with good knowledge of...

  • Technical Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    Job Purpose:Responsibilities:- 1) Technical lead_ Lead & manage developers towards achieving project & support goals Improve developers technical & analytical skills Play proactive support role and take ownership of technical issues, and work with internal/ cross functional/ external team to resolve more advanced issues when necessary Collaborate with team...

  • Technical Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AppAsia Full time

    **- Lead development teams in delivering technical solutions, especially in the Internet Portal, Mobile Application, E-Commerce system and other latest digital platforms development. Assist in the system support team in designing, maintaining and enhancing the system and server infrastructure to ensure high level of system availability, security, business...

  • Product Support- Team Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FCM Full time

    Job no: 520987Brand:FCMWork type: Full timeLocation: Bangalore, India, Kuala Lumpur, MalaysiaCategories: Corporate & Group TravelJob Purpose:The Senior Product Support Engineer & Team Leader is the primary point of contact for end users requiring advanced technical assistance, issue resolution, and service requests. This role demands a higher level of...

  • Accountant Team Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CCS Support Sdn. Bhd. Full time

    Looking for Senior position in Accounting, must have 4-5 years experienceMust have audit experience, administer multiple entities is preferred.Responsibilities: Perform system monthly bank reconciliation Multiple companies account management Download and or data entry credit card transactions Record payroll entries Prepare adjusting entries Research and...

  • Cloud Frontline Support Technical Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Acronis Full time

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for someone who is ready to join our mission in creating a #CyberFit futureAs a Technical Lead, you are the Subject Matter Expert whose primary...

  • Recruitment Team Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full time

    Hiring Company - Recruitment Agency, headquartered in Singapore with an office in Malaysia. Focusing on entry to mid level recruitment servicesSalary - Up to MYR 10,000 Basic Salary + Commission/IncentivesMust-have - Mandarin speaking ability / Strong experience leading recruiters in an agency setting / Managing clients & conducting Business Development...

  • Technical Lead

    3 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyYour future employer is a Fortune Global 500 Company, and a leading provider of high performance solution in FinTech. about the jobParticipate in requirement, design, implementation, testing and support of custom banking solutionsPlan and drive the project's technical execution to achieve the committed scope and timelineMonitor and report...

  • Technical Lead

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyYour future employer is a Fortune Global 500 Company, and a leading provider of high performance solution in FinTech. about the jobParticipate in requirement, design, implementation, testing and support of custom banking solutionsPlan and drive the project's technical execution to achieve the committed scope and timelineMonitor and report...