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Mandarin Speaking Customer Support
2 weeks ago
Position:
Mandarin Speaking Customer Support (International ICT Project)
Company Background:
International ICT Project
Location:
Kuala Lumpur, Malaysia
Tenure:
Permanent
Remuneration:
- Basic Salary: RM4,000
Responsibilities:
As a Mandarin-Speaking Customer Support representative, you will be an essential part of our customer service team, responsible for providing exceptional support to our Mandarin-speaking clients across the world.
Your main responsibilities will include:
- Product Knowledge: Acquiring indepth knowledge of our ICT project's products and services to effectively address customer inquiries and troubleshoot technical issues.
- Problem Resolution: Identifying and resolving customer problems efficiently, escalating complex issues to the relevant departments when necessary, and following up to ensure satisfactory resolution.
- Communication: Facilitating clear and effective communication between our Mandarinspeaking clients and internal teams to ensure smooth project execution and customer satisfaction
Feedback and Improvement:
Gathering customer feedback and insights to provide suggestions for improving our products and services.
【The Process of Job Hunting】
- Registration and Application
- Online Interview with a Japanese Recruiter
- Job Introduction
- Application, Selection, and Interview with Companies
- Job Offer and Commencement of Employment
If you are interested in job placement or career transition in Malaysia, please feel free to contact us for an initial consultation.
Contact details:
Shunta Takai / EPS Consultants Malaysia
Salary:
RM4, RM4,300.00 per month
Benefits:
- Dental insurance
- Health insurance
Education:
- Diploma/Advanced Diploma (required)
Language:
- Chinese (required)
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