Mandarin Speaking Customer Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

Position:
Mandarin Speaking Customer Support (International ICT Project)


Company Background:
International ICT Project


Location:
Kuala Lumpur, Malaysia


Tenure:
Permanent


Remuneration:

  • Basic Salary: RM4,000

Responsibilities:


As a Mandarin-Speaking Customer Support representative, you will be an essential part of our customer service team, responsible for providing exceptional support to our Mandarin-speaking clients across the world.


Your main responsibilities will include:

  • Product Knowledge: Acquiring indepth knowledge of our ICT project's products and services to effectively address customer inquiries and troubleshoot technical issues.
  • Problem Resolution: Identifying and resolving customer problems efficiently, escalating complex issues to the relevant departments when necessary, and following up to ensure satisfactory resolution.
  • Communication: Facilitating clear and effective communication between our Mandarinspeaking clients and internal teams to ensure smooth project execution and customer satisfaction

Feedback and Improvement:
Gathering customer feedback and insights to provide suggestions for improving our products and services.

【The Process of Job Hunting】

  • Registration and Application
  • Online Interview with a Japanese Recruiter
  • Job Introduction
  • Application, Selection, and Interview with Companies
  • Job Offer and Commencement of Employment


If you are interested in job placement or career transition in Malaysia, please feel free to contact us for an initial consultation.


Contact details:

Shunta Takai / EPS Consultants Malaysia

Salary:
RM4, RM4,300.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Education:

  • Diploma/Advanced Diploma (required)

Language:

  • Chinese (required)


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