Korean Speaking Customer Support Officer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia IronFX Full time

IronFX is a leading global online broker specializing in Forex, CFDs, Commodities and Spot Metals since 2010. Noteris Services Limited on behalf of IronFX, is looking to hire a dynamic individual to assume the role of
Korean Speaking Customer Support Officer.

  • Resolve client queries and provide support when required
  • Be the liaison between client's requests, customer service and backoffice operations
  • Ensure that all client's requests are processed on time with no delays
  • Offer support to the Business Development Managers
  • Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
  • Promote the Company's services
  • Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Person Specification:

  • Previous experience of working in a customer support position
  • Previous experience within the Forex, Crypto or Banking industry will be consider as an advantage
  • Business fluency in the Korean language
  • Good understanding of the English language, both oral and written
  • Good time management and priority handling
  • Good attention to detail
  • Ability to diagnose and resolve problems
  • Initiative to find answers to new questions

Remuneration & Benefits:

  • Unique & friendly working environment with many opportunities for career growth and personal development

Conditions:
On site &Full Time

Job location:
Kuala Lumpur, Malaysia

Salary:
From RM10,000.00 per month
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