Korean Native Customer Support airline Project

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

Position:
Customer Support [Airline Project]


Company Background:
BPO company

Location:
Kuala Lumpur, Malaysia

Employment Type:
Permanent

Salary: 2,550,000 KRW - 3,000,000 KRW per month

(≒RM8, ,000 per month + night allowance)

Responsibilities:

  • Understand and address customer concerns, ensuring appropriate routing to the designated support channel.
  • Skillfully manage customer escalations, ensuring thorough tracking and timely escalation as necessary.
  • Execute all procedures accurately, following documented call flows, work processes, data entry requirements, and complaint management protocols.
  • Uphold a high level of professionalism while delivering competent customer service in the Korean language.

Requirements:

  • Strong attention to detail and the ability to work independently.
  • Native fluency in Korean and excellent written and verbal communication skills in English.

Working hour

  • Work Days: Monday to Sunday
Shift Rotation: 8:00 am to 8:00 pm
Work Hours: 8 hours per day
Working Days: 5 days per week

Benefits:

  • Oneway air ticket to Malaysia.
  • Hotel accommodation for 14 days upon arrival.
  • Medical package
Shunta Takai / EPS Consultants

Pay:
RM8, RM10,000.00 per month

Supplemental pay types:

  • Performance bonus
  • Yearly bonus


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