![Language Talent Solution](https://media.trabajo.org/img/noimg.jpg)
Korean Speaker
1 week ago
Company Description
Language Talent Solutions believes that the best talent should not be restricted by borders.
They strive to bridge borders and break down barriers in order to add the best possible talent to their team.
Language Talent Solutions is a globally competitive team where skills matter more than nationality.Role Description
This is a full-time on-site role located in Kuala Lumpur, Malaysia for a Korean Speaker - Customer Service (Airlines).
The Korean Speaker - Customer Service (Airlines) will be responsible for assisting and advising customers regarding details about specific flights, departure and arrival times, and ticket prices.
They will also help with general customer inquiries and complaints.Role :
Customer Service (Airlines) - Korean speaker
Working hours : 24/7 Rotational Shifts
Working days : 5 working days, 2 off days
Salary Package :
RM8,000 - RM 10,000 (basic) + KPI allowance (up to RM300) + Shift allowance (up to RM350)
Location :
KL Sentral (accessible by public transport)
- ______________________________________________
Responsibilities
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer's privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
Qualifications
- Native Korean speaker OR nonnative Korean with TOPIK 5 or
- Diploma and above (Diploma must have at least 3 years working experience)
- Must have airlines customer service experience
- Excellent communication and interpersonal skills
- Ability to handle difficult customer situations effectively and efficiently
- Strong organizational skills and attention to detail
Salary:
RM8, RM10,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- Korean (preferred)
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