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Customer Service Representative Native Korean
1 week ago
Headcount:
Total
DOJ:
11th March (8), 25th March (12)
Educational:
Degree (Fresher will also do) or Diploma holder with 3 yrs exp
Working Hour: 24*7 Rotational
Location:
KL Sentral, Malaysia
Salary:
Basic 8,200 RM (Negotiable) +
Complexity Allowance: 1,000RM + Housing Allowance 200RM + Shift Allowance
Job Summary:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Job Types:
Full-time, Permanent
Pay:
RM8, RM10,166.31 per month
Benefits:
- Free parking
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Signing bonus
- Tips
- Yearly bonus
Education:
- Bachelor's (required)
Experience:
- Customer support: 1 year (required)
Language:
- Korean (preferred)
Ability to Commute:
- Kuala Lumpur (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
-
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