Native Korean Only-team Leader

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

Role:
Team Leader

Timings:
Flexible (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Voice

Key Skills:
Korean Korean Language Native Korean

  • Concentrix, a whollyowned subsidiary of SYNNEX Corporation (

NYSE:
SNX), is a leading business services

company. We focus on customer engagement and improving business outcomes for over 450 global

clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer

experience management, marketing optimization, digital, consulting, analytics, and back office solutions

in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services;

insurance; healthcare; technology; consumer electronics; media and communications; retail and e

learn more.

Roles & Responsibilities

  • Managing a team of 20 to 25 FTE'
Client/Customer/People Management

Drive Performance in the team to meet targets

Manage the daily team activities and ensure the daily operations run smoothly.

Drive Team adherence and manage monthly scheduling.

Handling Escalations

Manage key business metrics like SLA's and CSAT

Run reports & conduct a thorough analysis of SLA misses.

Drive Continuous Improvement in the team along with metrics improvement

Generate dashboard and scorecards for the Team for review.

Performance management and appraisals for the entire Team.

Weekly Reviews to the Management on key deliverables.

One-One with the team and scheduled Monthly Team meetings.

Feedback and Coaching

Knowledge management for the team and quality control

Responsible for people/employee career development

Generic & Behavioral Skills

  • Excellent verbal and written communication skills.
Should be willing to work in shifts along with the team in customer business time.

Overall should be a good team player with willingness to learn and drive to achieve.

Practice and focused on Metrics.

Good Excel skills and Reporting knowledge

Should be able to drive Continuous Improvement in process.

Compliance - 100% IT-Sec and on time and accurate ILC clocking in last 6 months

Awareness on SLA/SLO Metrics and should be flexible for 24*7 shifts.

10k-12k salary
  • Native korean

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role: Content ModeratorTimings: Flexible (Permanent)Industry: BPOWork Mode: Work from officeFunctional Area: ITES / BPO / Customer ServiceProcess: Semi-VoiceKey Skills: Content Moderator english Native Korean- A leading BPO in KL is looking for a Content Moderator - Native Korean to join their team ASAPStart date: Immediate Joiner1 HCSalary : 7 K...

  • Native korean

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role: Content ModeratorTimings: Flexible (Permanent)Industry: BPOWork Mode: Work from officeFunctional Area: ITES / BPO / Customer ServiceProcess: Semi-VoiceKey Skills: Content Moderator english Native Korean- A leading BPO in KL is looking for a Content Moderator - Native Korean to join their team ASAPStart date: Immediate Joiner1 HCSalary : 7 K...

  • Native Korean

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Customer Service ExecutiveTimings:Day Shift (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Customer Service Korean Korean Language CSR Native Korean A leading BPO is looking for Customer Service Representatives Native Korean to join their team ASAP_Korea + B2 English_(Korea...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Any OtherTimings:Day Shift (Permanent)Industry:Telecom / ISPProcess:VoiceFunctional Area:Any OtherWork Mode:Work from officeKey Skills: Customer Service Pharmaceutics Korean Graduate Korean Language Description / Requirementsnative KoreanPharmacetuical Project24*7 shiftGraduate OnlyNative KoreanMYR MYR 9500HC 9DOJ :21 Jul


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude India Full time

    Korean + English (Native Only)Customer serviceKL Sentral24H/7 Rotational ShiftMUST have Airline experienceDiploma and above3RM 9,000September 18Salary: RM9,000.00 per month


  • Kuala Lumpur, Kuala Lumpur, Malaysia amIT Global Solutions (Pte.) Ltd Full time

    Job location : Bayan Lepas, Penang / George TownAllowance : Language allowance: 1000 Other Allowance: Housing allowance 600(only under EP)/ monthlyNationality : Preferred Native KoreanQualification : 1-2 year experience in customer support is preferredShift : Rotational shiftRelocation : YesRelocation benefits : Work visa, one way flight, one week hotel stay...

  • Native Korean

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Native Korean - Content ModeratorLocation: Kuala Lumpur Sentral, Malaysia.Salary Max: RM 9,300. + RM 200 AllowancePermanent JobLanguage: Korean + EnglishHeadcounts: 6Joining Date: 8th July, 2024.Diploma or Bachelor 's degree - Fresher or with 1 years Content Moderator/Customer Service experienceRoles & Responsibilities: Reviewing Online...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    【Job Summary】:Hiring Company Industry: Call Center/IT-Enabled Services/BPOJob Summary Improve client's experience by driving optimal and appropriate product adoption. Providing vital product insights & feedbacks, from their own experience using the products and sharing the feedback from the Advertisers.【Requirements】: Korean: Native level English:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Korean Team Lead - Customer ServiceLocation: Kuala Lumpur Malaysia.Salary Max: RM 11,500Project: Social Media AccountLanguage: Korean + EnglishHeadcounts: 3Joining Date: ASAP or with Notice periodShift timing : Rotational shiftEducation: Diploma and Bachelor 's degree plus at least 1 year Team Lead Customer Service experienceRole & Responsibilities:...

  • Native Korean

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Associate - Account Management - KoreanLocation: Gangnam, Seoul, Korea.Salary: The max total salary package is~RM 12,000.Breakdown: Korean Won 3,400,000 inclusive of Basic Salary: KRW 3,300,000 + Fixed Meal Allowance: KRW 100,000. (Under vendor payroll)NOTE: We need someone who can join immediately & willing to travel to Malaysia for training. The...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Hi Korean Native job seekersApplication form link:- ______________Position: Korean Customer Support [Mobility Project]Company Background: BPO companyLocation: Kuala Lumpur, MalaysiaEmployment Type: PermanentSalary: 2,550,000 KRW - 3,000,000 KRW per month(≒RM8, ,000 per month + night allowance)Responsibilities:- Customer Interaction Ownership: Demonstrate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude India Full time

    Content Moderator Based in Malaysia (Local Malaysian with Topik level 56) or, Korean Native fulfilled visa conditions, please refer below Open to Fresh Graduate 16 months passport validity, Bachelor degree is a must Open for Fresh Graduate Native Korean from other countries willing to be relocated in Malaysia, Kelana JayaBasic pay RM 9,000 to RM...

  • Billing Team Lead

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Billing Team LeadTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Korean Korean Language Native Korean7AM-10PM (8hr shift)Mon-Sun (5 days a week)quarterly rotationTo be based in Taiwan Can speak Korean and English (At least B1-B2) Native Koreans from other countries...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Any OtherTimings:Day Shift (Permanent)Industry:Telecom / ISPWork Mode:NAFunctional Area:Any OtherKey Skills: Customer Service Customer Management Korean Korean Language good communication skills OPEN FOR NON NATIVE KOREAN SPEAKER & NATIVE KOREANSLocation: "PenangMalaysia" - "Living Stone TowerGeorgetown""Requirement:NO EXPERIENCE NEEDEDL6 or L5 for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Any OtherTimings:Flexible (Contract To Hire)Industry:BPO / ITESWork Mode:Work from officeFunctional Area:Any OtherKey Skills: Client Interaction Concentrix, a whollyowned subsidiary of SYNNEX Corporation (NYSE:SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across...


  • Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    Chat Support - Native KoreanHeadcount: TotalDOJ:11th March (8), 25th March (12)Educational: Degree (Fresher will also do) or Diploma holder with 3 yrs expWorking Hour: 24*7 RotationalLocation: KL Sentral, MalaysiaSalary: Basic 8,200 RM (Negotiable) + Complexity Allowance: 1,000RM + Housing Allowance 200RM + Shift AllowanceJob Summary: Understand customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Team LeaderTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Japanese language Team Handling Team Leader- *Hi Team we need your support for this VERY URGENT Hiring for the role of Japanese Team Leaders. (Cyberjaya & KL Office )Total Head count 3Experience in Handling...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    【Job Summary】:Hiring Company Industry: Call Center/IT-Enabled Services/BPOJob Summary Handle inquires from users such as questions, requests, complaints, etc.【Requirements】: Minimum 1 year experience in content moderation is required Korean: Native level English: more than daily conversation level Ability to work in a fast paced environment with high...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    【求人詳細】:Hiring Company Industry: Call Center/IT-Enabled Services/BPOJob Summary Handle inquires from users such as questions, requests, complaints, etc.【応募者に求める条件】: Minimum 1 year experience in content moderation is required Korean: Native level English: more than daily conversation level Ability to work in a fast paced...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Position: Customer Support [Airline Project]Company Background: BPO companyLocation: Kuala Lumpur, MalaysiaEmployment Type: PermanentSalary: 2,550,000 KRW - 3,000,000 KRW per month(≒RM8, ,000 per month + night allowance)Responsibilities: Understand and address customer concerns, ensuring appropriate routing to the designated support channel. Skillfully...