Native Korean Only-team Leader
1 week ago
Role:
Team Leader
Timings:
Flexible (Permanent)
Industry:
BPO
Work Mode:
Work from office
Functional Area:
ITES /
BPO / Customer Service
Process:
Voice
Key Skills:
Korean Korean Language Native Korean
- Concentrix, a whollyowned subsidiary of SYNNEX Corporation (
NYSE:
SNX), is a leading business services
company. We focus on customer engagement and improving business outcomes for over 450 global
clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer
experience management, marketing optimization, digital, consulting, analytics, and back office solutions
in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services;
insurance; healthcare; technology; consumer electronics; media and communications; retail and e
learn more.
Roles & Responsibilities
- Managing a team of 20 to 25 FTE'
Drive Performance in the team to meet targets
Manage the daily team activities and ensure the daily operations run smoothly.
Drive Team adherence and manage monthly scheduling.
Handling Escalations
Manage key business metrics like SLA's and CSAT
Run reports & conduct a thorough analysis of SLA misses.
Drive Continuous Improvement in the team along with metrics improvement
Generate dashboard and scorecards for the Team for review.
Performance management and appraisals for the entire Team.
Weekly Reviews to the Management on key deliverables.
One-One with the team and scheduled Monthly Team meetings.
Feedback and Coaching
Knowledge management for the team and quality control
Responsible for people/employee career development
Generic & Behavioral Skills
- Excellent verbal and written communication skills.
Overall should be a good team player with willingness to learn and drive to achieve.
Practice and focused on Metrics.
Good Excel skills and Reporting knowledge
Should be able to drive Continuous Improvement in process.
Compliance - 100% IT-Sec and on time and accurate ILC clocking in last 6 months
Awareness on SLA/SLO Metrics and should be flexible for 24*7 shifts.
10k-12k salary
-
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