Native Korean Team Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy:
Korean Team Lead - Customer Service

Location:
Kuala Lumpur Malaysia.

Salary Max:
RM 11,500

Project:
Social Media Account

Language:
Korean + English

Headcounts: 3

Joining Date:
ASAP or with Notice period

Shift timing :
Rotational shift

Education:
Diploma and Bachelor 's degree plus at least 1 year Team Lead Customer Service experience

Role & Responsibilities:

  • Delivery excellent customer support & services and offering patient assistance at all times.
  • Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
  • Deliver customers support & services effectively through active communications.
  • Meet and exceed all key performance indicators set by the company and the client.

Role & Responsibilities:

  • Operation Compliance Management
  • Recruitment, mentoring and training up junior and new staffs
  • Ensure all staffs are well trained & golive with the skills smoothly executed & follow their daily operation workflow.
  • Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc. to make sure the team achieve the glide goal.
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
  • Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
  • Working with Global team & build up client relationship and handle all reports (if needed)

Lead Requirement:

  • Fluency in English + Korean (Speaking, listening, writing and reading). working 100% English.
  • University/Colleges required.
  • 2 years minimum supervising/leading a team of 15 or more people, in a contact center environment.
  • Experience in a highgrowth organization strongly preferred.

NOTE:
The paperwork and relocation expenses will be handled by the company

Job Types:
Full-time, Permanent

Pay:
RM11,500.00 per month

Application Question(s):

  • What nationality are you?
  • Are you willing to relocate to Malaysia?
  • Do you have at least 1 year Team lead experience?

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