Airlines Customer Service

(1) The Airline Station Manager job is extremely important, not only are they in charge of all the flights, but they are also in charge of a host of other things in connection with airline flights. (2) The Airline Station Manager is also responsible for all the in flight services. They have to ensure that all the passengers in the flight are served well....

Reports To: Manager, Airlines Quality & Performance MeasurementRole Purpose: To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as identified and mutually agreed in the Service Level Agreement (SLA).Key Accountability: Performs...

Job Description: Customer Services for Airline Project (Mandarin Speaker)Position: Customer Service Representative (Airline Services)Location: Kuala Lumpur, MalaysiaSalary: RM4,000 basic + RM KPI Allowance + Shift AllowanceWorking hour: 24/7 shift rotation (5days a week)Joining Date: September 18, 2023Job Overview:As a Customer Service Representative for our...

Language: Traditional Cantonese+ English (Local only)Customer Service RepresentativeRequirement: Degree/Diploma holderMUST have Airlines Customer Service experience with good English communication skillsSalary: From RM4,000.00 per monthEducation: Diploma/Advanced Diploma (required)Language: Cantonese (required) English (required)

Reports To Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation)Role Purpose Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting.Expected to provide excellent customer support by delivering accurate and timely responses to...

Reports To: Manager, Contract & Project ManagementPosition Summary: Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations' commercial agreements to ensure that inflight products and services transactions are governed and protected with valid agreements and in compliance with MAB's contract management...

Reports To: Senior Executive, Benefits ServicesPosition Summary: Working together with the team in managing the daytoday staff travelrelated queries by analyzing and identifying the solution to ensure compliance with the Group Corporate Human Capital Policy and at the same time delivering accurate and timely responses to customers.Key Accountability: Manage...

Job Description:Malaysia Airlines Berhad is seeking a Remote Customer Care Manager to join our team in Kuala Lumpur, Malaysia. As a Mid-toSenior Level position, the ideal candidate should have at least 8 years of experience in customer care management.Responsibilities:1. Lead a team of remote customer care representatives to ensure exceptional customer...

Job Description:Malaysia Airlines Berhad is seeking a Remote Customer Care Manager to join our team in Kuala Lumpur, Malaysia. As a Mid-toSenior Level position, the ideal candidate should have at least 8 years of experience in customer care management.Responsibilities:1. Lead a team of remote customer care representatives to ensure exceptional customer...

Language: Traditional Cantonese+ English (Local only)Customer Service RepresentativeRequirement: Degree/Diploma holderMUST have Airlines Customer Service experience with good English communication skillsWorking Hour: Rotational ShiftSalary : (Check attached table above)Interview Process: Recruiter screening - Online interview with hiring manager - SVAR...

Reports To: Deputy Head of Training /Instructional Services ManagerRole Purpose: Ensure effective day to day operations of training delivery, administrative function and ensure training roster for trainers and trainees is effective and in compliance with the rules and regulations aligned with CAAM requirement. Additional function as a safety assistant for...

Reports To: Duty Manager Aircraft ServicesRole Purpose: Hi-Lift Driver is responsible for promoting and delivering safe, timely and efficient ground handling services including operating all ground equipment to our contractual customer airlines. This is to be carried out in accordance with AeroDarat, regulatory department and customer airlines policies,...

Reports To: Senior Manager Cabin Crew, In-Flight ServicesRole Purpose: To ensure that cabin crew members adhere to professional grooming standards, creating a consistent and polished appearance that aligns with the airline's brand image. It is crucial role in maintaining a positive and professional impression on passengers while upholding industry...

Job Title: Lead, ITBP Airline Operations (Ground Operations)Reports To: Senior Manager, ITBP Airline BusinessRole Purpose: Provide leadership in Digital and IT for Airline Business by building and driving execution of IT strategies to improve business results in terms of efficiency, customer experience, revenue generation, cost reduction and IT Security.Key...

Reports To: Manager, Airlines Culinary StandardsRole Purpose: Accountable for development of quality and innovative inflight offerings for the assigned region (meal and beverages) that will align with strategies set by the Product Department at optimal cost and position Malaysia Airlines competitively in the inflight catering industry. Ensure timely and...

Vacancy: Thai - Customer Service (aviation)Location: Kuala Lumpur, Malaysia.Salary: RM 5000Process: Travel Account (Aviation)Education: Bachelor's degree.Headcounts: 5Joining Date:ASAPWork hour : Rotational shift(Airlines account)Only Applicants with experience in these fields can apply:Travel, Tours, Airlines, Ticketing, Hotel Booking, Hotel...

Reports To: Assistant Manager, Standards & Procedure, and Info ManagementRole Purpose: Provide assistance and quick resolutions to queries and investigations on Standards and Procedures matters from Stations Systemwide and other departments for service consistency to consumers, as well as Tariff & Pricing related matters. Assisting with Policy and procedures...

Reports To: Senior Manager, Airport Experience & AllianceRole Purpose: Manage and implement work related to project management to ensure full compliance to rules and regulations, corporate governance policies and procedures, service level standards while managing operational cost. Responsible for a lead role in planning, executing, monitoring, controlling,...

This role is for Malaysian nationals only or people eligible to work in Malaysia only. We do not provide work visa for this role.Basic Function:The role is responsible in assisting the Country Manager or Area Manager with overall sales duties. Promotes the company and handles liaising with travel agents to ensure Philippine Airlines' distribution channel is...

Responsibilities:Assist passengers with booking, reservation changes, ticket inquiries, and flight-related information.Provide timely and accurate responses to customer queries, ensuring their needs are met effectively.Handle complaints and concerns with empathy, aiming to resolve issues to the satisfaction of the customer and the company.Collaborate with...