Executive, Hc Shared Services
1 week ago
Reports To:
- Senior Executive, Benefits Services
Position Summary:
- Working together with the team in managing the daytoday staff travelrelated queries by analyzing and identifying the solution to ensure compliance with the Group Corporate Human Capital Policy and at the same time delivering accurate and timely responses to customers.
Key Accountability:
- Manage user access and other functionalities of the travel portal.
- Maintaining employee data by uploading on weekly basis the employee information to the travel portal
- Performing audit functions on staff travel data to ensure the accuracy of the information from time to time
- To log and track the issues in the tracking system for reporting and closure purposes
- To escalate complex issues to HC Subject Matter Expert (SME) for resolution as well as work closely with other Business Units in solving the issues
- To conduct a User Acceptance Test for any new changes to the system
- Actively involved with improvement projects for staff travel and interdepartmental improvement projects
- To carry out any other task as assigned by the immediate Supervisor
Qualifications & Working Experience:
- Degree Holder.
- 1 2 years of working experience in Airlines Reservation & Ticketing
Area of Experience:
- Added advantage to know about airline reservation and ticketing and customer service
.
Personality Skills:
- Ability to work under pressure in a calm manner with excellent customer service, good communication skills both written and oral, independent, friendly
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