Japan Buying Program Lifecycle Operations Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cisco Systems Full time
Job description & Responsibilities


As the Japan Buying Program Lifecycle Operations(BPLO) Specialist, you will report to the APJC BPLO Director and be a part of APJC Commerce Lifecycle and Operations(CLO).

In this role, you would be the Subject Matter Expert (SME) and point of contact for handling software deals in direct engagements with the deal stakeholders such as Software Sales Specialists, Account Managers and Partners etc.


This role would require you to:

  • Partner with operations managers and the software sales teams to report out to deal stakeholders for major milestones
  • Engages with specialists to execute the successful delivery of the assigned deals
  • Partner with internal and external teams to ensure that the deal aligns with the offer and highlight deviations and ensure the deal stakeholders are aware of the prerequisites
  • Align/Engage with other Deal Managers / Specialists to ensure consistency of operational practices, review of best practices, close gaps
  • Will be responsible for working in close alignment with the software sales teams
  • Evaluates project results against success metrics. Recommends or implements changes to processes, resources and solutions that improve productivity and end product.
  • Keep abreast with changes in Software Offers and their ordering processes to help navigate through complex deal scenarios
  • Be able to provide training to the Field sales, Software Sales and Regional operations team on the Offer T&C's and Deal Prerequisites for seamless booking and delivery

Skills

  • Fluency in spoken and written Japanese AND English is a prerequisite to liaise with Japanesespeaking customers.
  • Exceptional communication skills including rapport building, use of Customer centric language; demonstrating appropriate urgency; active listening skills, questioning, driving understanding and clarification of Customers' needs.
  • Ability to handle difficult situations, diffuse Customer conflict by showing empathy; properly positioning 'no.'
  • Quick learner who easily applies problemsolving, critical thinking and analysis skills.
  • Selfmotivated and drive to succeed with natural curiosity, initiative, and tenacity to drive issues to closure.
  • Ability to engage and facilitate activities of others, follow up to understand status and help to coursecorrect to meet expected delivery date.
  • Excellent time management skills, ability to juggle multiple tasks while maintaining composure.
  • Intermediate MS Office skills, particularly MS Excel.

Qualifications & Experience

  • Four to Five years proven work experience in areas such as deal and buying program management.
  • Proven track record of executing varied and complex services and business processes.
  • Experience working in dynamic and active change environments with teams of various skills, abilities, backgrounds.
  • Experience working in remote, global teams (accommodate differing time zones/shifts) in a dynamic business environment.
U.S. employees have

access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.

Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

  • Kuala Lumpur, Kuala Lumpur, Malaysia Cisco Systems (Malaysia) Sdn. Bhd. Full time

    Net working hardware company. Cisco develops, manufactures and sells networking hardware, software, telecommunications equipment and other high-technology services and products.Bachelor's or Equivalent


  • Kuala Lumpur, Kuala Lumpur, Malaysia Salt Recruitment Full time

    Ready to take your media buying skills to the next level? Our client is seeking a talented and driven Sales-Driven Media Buying Specialist to join their dynamic team. As a leading e-commerce company in Singapore, they are dedicated to revolutionizing the health supplement industry and making a positive impact on a global scale.Responsibilities: Drive...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wise Full time

    We're looking for a Junior People Operations Specialist to join our People Operations team in our Kuala Lumpur office. This is an exciting time to join us as we move towards Shared Services and continue to scale the team globally. You will be working with our existing team based in Singapore and Japan day-to-day providing a seamless and customer focussed...


  • Kuala Lumpur, Kuala Lumpur, Malaysia StashAway Full time

    StashAway is looking for an experienced CRM & Lifecycle Marketing Manager to join our Marketing Team. Reporting to the Head of Online Marketing & CRM, this position is crucial for optimising the customer funnel through the entire lifecycle.Based in Kuala Lumpur, the Online Marketing & CRM team oversees tactical campaigns and customer retention across five...

  • Manager - Buying

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia GMG Full time

    About GMG:With a diversified portfolio of leading sports and over 500 stores globally, inspiring, and empowering active lifestyles is at the core of what we do. Our portfolio in Asia features both home-grown concepts as well as international powerhouse brands such as RSH, Sun, Sands & Sports, Nike, Columbia, Vans and more. By providing authentic,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Responsibilities: Collaborate with crossfunctional teams to gather campaign assets, both online and offline, and ensure timely delivery. Communicate with internal and external groups to ensure marketing materials comply with regulations. Identify issues, risks, and benefits of website content and functionality updates, and outline business impacts. Provide...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hexagon Asset Lifecycle Intelligence Full time

    Responsibilities/Main Activities:Hexagon Asset Lifecycle Intelligence division (formerly PPM) is seeking to hire an Kuala Lumpur, Malaysia.As the implementation Consultant you will be responsible for setup/installation, configuration, and customisation of Shift Operations Management Solution (j5) or process designs for the client's purchased or outsourced...

  • Media buying intern

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Publicis Groupe Full time

    Job Description KEY RESPONSIBILITIESSupport Buying & Finance team in day-to-day billings operations. Booking the space or airtime once the campaign plan has been agreed with the client. Handle own set of client accounts with accountability and responsibly. DELIVERABLES Work closely & build strong relationship with media owners manage invoices and billings...

  • Media buying intern

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Publicis Groupe Full time

    Job Description KEY RESPONSIBILITIESSupport Buying & Finance team in day-to-day billings operations. Booking the space or airtime once the campaign plan has been agreed with the client. Handle own set of client accounts with accountability and responsibly. DELIVERABLES Work closely & build strong relationship with media owners manage invoices and billings...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lingble Full time

    Junior General Operations SpecialistLingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with some of the most important fashion brands in Japan, as well as brands that sell exciting consumer goods in other industries who want to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer's...

  • Sourcing Specialist

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Pemborong Maju Bersatu Sdn Bhd Full time

    :As a Sourcing Specialist you will take ownership for the sourcing and buying process. You will provide support to cross-functional teams on a variety of projects that will require your knowledge and contribution. Managing supplier relationships to understand the business, gather market intelligence, assess risk, and ensure compliance to KPIs Providing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? We want to empower you turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Straumann Group Full time

    The Sales Operations Specialist will work to establish and retain strong and influential external and internal stakeholder relationships. By providing professional, timely and accurate data compilation, reports and dashboards, you will maintain a professional database of metrics used for sales-related insights and processes.Responsibilities: Partner with...

  • HR Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Human Resources Management: Establish effective communication and collaboration with HQ HR ensures that all the HR practices at local level align with the broader organizational strategies and goals. By relaying important information, feedback, and local insights to HQ, the HR Manager should adapt HQ strategies to fit the local context, ensuring that...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Swiss RE Full time

    About the RoleAre you a self-motivated and energetic personality? Does your international business and commercial insurance background enable you to further evolve our high energy team?If yes, then we have an exciting opportunity for you in Operations Asia Pacific (APAC). In the role of International Program Operations Manager APAC you are accountable for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Novasyte Full time

    As our business grows, we are looking to further strengthen our Medical Information & Pharmacovigilance team by hiring Drug Safety Operations Coordinator/Specialist in IQVIA Malaysia.As part of the Safety Operations team, you will provide data gathering, entry, and reporting services on behalf of contracted customers, including both clinical trial and...

  • Japan Career Events

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ExxonMobil Full time

    ExxonMobil is one of the world's largest publicly traded energy providers and chemical manufacturers. ExxonMobil develops and applies next-generation technologies to help safely and responsibly meet the world's growing needs for energy and high-quality chemical products.In Malaysia, we are involved in significant oil and gas production operations and the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia JTI - Japan Tobacco International Full time

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity...


  • Kuala Lumpur, Kuala Lumpur, Malaysia adidas Full time

    Purpose & Overall Relevance for the Organization: We believe that through sport, we have the power to change lives. To change lives, we must build direct relationships with our consumers. And the best way to create these kinds of relationships is through digital. adidas eCommerce delivers a premium digital transactional experience centered around our...