Executive Customer Service Officer

2 weeks ago


Teluk Panglima Garang, Selangor, Malaysia Panglima City Motor Sdn Bhd Full time

JOB DESCRIPTION:

  • Assist MCSO to manage an automotive service centre daytoday operating activities and performances.
  • Oversee, direct and guide subordinates in the service centre daytoday operating activities, inclusive of conducting briefings and regular meetings on the latest operational updates.
  • Assist in developing, implementing, and improvising service standard operation procedures (SOP), sales and operation performance.
  • Maintain good rapport relationship with the client and customers, and ensure customers receive nothing but the best customer experience.
  • Responsible in proposing budgets, departmental performance and profitability, and overall management.
  • Ensure all the standard operating procedures are strictly adhered to, and the cleanliness of the service area, tools and equipment are well kept and maintained.
  • Monitoring and ensure that inventory of parts, accessories, lubricants, tools, facilities are maintained in good condition.
  • Carry out audit on the service workshop including 5S, hand tools and equipment supplied.

JOB REQUIREMENTS:

  • Minimum Certificate/Diploma/Bachelor's Degree in Automotive and/or its related academic qualification.
  • At least 3 years of working experience or 2 years of working experience in the related field.
  • A team player and good command in English and Bahasa Malaysia.
  • Basic Computer skills (Microsoft Word, Excel and Presentation).
  • Experienced in managing service centre operation and manpower.
  • Result oriented, customer focus, independent and able to meet tight deadlines.
  • Good in planning, budgeting and running a service centre/workshop.
  • Ability in providing solution and justifiable decision making.
  • Excel supervision, leadership and interpersonal skills.

Job Types:
Full-time, Permanent

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Parental leave
  • Professional development

Supplemental pay types:

  • Yearly bonus


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