Service Advisor, Body

2 weeks ago


Teluk Panglima Garang, Selangor, Malaysia Panglima City Motor Sdn Bhd Full time
Provide optimum customer service to maintain and enhance existing Body & Paint services.

  • Provide prompt inquiries involving motor claim procedures, repair costs, factory warranty etc
  • Appraise vehicle damage and issue accurate repair estimation for both Insurance and cash paying customers.
  • Provide clear cost estimates and keep customer informed of work progress.
  • Conduct service delivery to the customer by clear job explanation and associated charges and perform postrepair follow up.
  • Conduct negotiations with insurance companies and send invoice to them.
  • To do supplementary claims where needed.
  • Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.
  • Advise customers on jobs done, charges and collection times
  • Upsell relevant car accessories product to customer
  • To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.
  • Participate in other adhoc duties and project assigned by superiors.

Requirements:

  • Minimum SPM / SKM ll / Diploma in Engineering (Mechanical/Automotive) or any related field of study.
  • Relevant experience in Motor Claims.
  • Good communication and interpersonal skills.
  • Language required: English & Bahasa Malaysia (Mandarin speakers are an advantage).
  • Possess a valid class D / B2 driving license.
  • Portrays patience, empathy and has an organised approach to problem solving.
  • Computer literate.
  • Willing to learn.
  • Willing to relocate / work at Telok Panglima Garang.

Job Types:
Full-time, Permanent

Pay:
RM1, RM2,500.00 per month
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