Lazada Live Chat Officer

2 weeks ago


Subang Jaya, Selangor, Malaysia Radius GSA SDN BHD Full time
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Position:

  • Lazada Customer Service

Location:

  • Subang Jaya

Working day:

  • 5 Days a week

Salary:

  • RM3000

Job Brief:

- **The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product.

  • The role reports directly to the Team Leader of Customer Service.

Responsibilities:

  • Setting realistic expectations, resolving fulfilmentrelated problems and providing support to the customer, ensuring a high level of satisfaction.
  • Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
  • Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
  • To meet Key Performance Indicators (KPI)
  • To record case details in Customer Relationship Management (CRM)
  • Communicate effectively by providing accurate information to the users, external partners and stake holders
  • Provide an effective solution for customer disputes issue
  • Assume additional responsibilities as assigned
  • Communicate effectively with team members
  • To take on adhoc projects/assignments
  • Undertake any other duties as and when assigned by Management.

Job Requirements:

  • Preferably Executive specializing in Customer Service or equivalent
  • Preferably at least 1 year of related working experience in a Contact Centre
  • Both fresh graduates and experienced applicants are welcome (we can discuss the entrylevel based on your previous experience)
  • Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
  • Business writing skill is mandatory
  • Good typing skill
  • Strong logical thinking and problemsolving skills at all times
  • Able to work independently in a fastpaced environment
  • Good team player, positive attitude and eager to learn
  • Fast learner and able to adapt to changes
  • Ability to multitask, prioritize and manage time effectively
  • Demonstrate teamwork all the time
  • Willing to work on (24/7) shift, 5 days weekly

Working Location:

  • Subang Jaya

Basic Salary:

  • RM2400
  • RM3500

5pm Allowance:

  • Upto RM300

Attendance Allowance:

  • RM200

Job Type:

  • Fulltime

Salary:

Up to RM3,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Attendance bonus
  • Performance bonus
  • Yearly bonus

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