Trainer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full time

Responsibilities:

  • Ensure timely resolution of escalated disputes within designated timelines.
  • Generate weekly project assessments highlighting key error drivers and updates.
  • Deliver weekly analyses based on assessment outcomes.
  • Conduct refresher training sessions focusing on quality improvement and updates.
  • Lead new workflow projects and oversee New Hire Classes and crosstraining.
  • Participate in planning performance management initiatives and execute related training activities.
  • Conduct realtime audits and sidebyside sessions with analysts.
  • Develop training materials based on needs analysis and attend clientrelated training syncs.
  • Review and provide feedback on updated client training materials.
  • Stay abreast of project trends and tool enhancements.
  • Track training rollout completion and facilitate culture deck training.
  • Onboard and support new/junior trainers.
  • Represent the training team in local business reviews.
  • Generate weekly training performance reports and ensure training consistency through trainer observations.
  • Lead training meetings to address team needs and review weekly training activities.
  • Assist the site training lead in conducting coaching sessions with trainers.
  • Provide monthly Training Needs Analysis with initiatives and recommendations.

Requirements:

  • Bachelor's degree with 24 years of training experience.
  • Strong verbal and written communication skills.
  • Effective decisionmaking and organizational abilities.
  • Capability to present complex information to diverse audiences.
  • Demonstrated mastery of the entire training cycle.
  • Familiarity with various training methods, tools, and techniques, both traditional and modern.

Job Types:
Full-time, Permanent

Salary:
From RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • What is your notice period?

Experience:

- trainer: 2 years (required)
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