Lead Travel Concierge
1 week ago
ASSIGNMENTS/RESPONSIBILITIES
- Organisationof embarkation and disembarkation
- Ensuring smooth operation of transfers (transfer/luggage / times)
- Coordination of airport representative and assisting with passenger travels
- Handling/filing of cruise, land (if applicable) reports & daily program
- Managing and filing vendor vouchers & onboard bookings
- Organizing guest information documents (city maps/brochures/hand outs, welcome letter, questionnaires)
- Organisingand presenting guest entertainment (games / lectures / presentations) according to the cruise layout & active guest relation
- Responsible for all public announcements (including bridge commentary)
- Facilitating and assisting guests with onboard cruise bookings
- Travel Concierge desk hours in accordance with the tour layout
- Receipt and handling of guest complaints & private guest excursions. Offer advice on food/restaurants, shopping, and activities during free time
Shore Excursion
- Coordination of all excursions including audio equipment
- Liaising with local suppliers (reconfirmation of reservations, busses, guides )
- Instructing and briefing local guides prior to shoreexcursion
- Accompanying of all excursions and walks (with or without local guides)
- Controlling and monitoring of implementation and quality of the excursions
QUALIFICATION PROFILE
- Graduated education within hotel / tourism industry
- Min. 3 years professional experience in a management position / tour guidance
- International experience / experience on a ship or the luxury hotel industry is an asset
- Excellent Mandarin, fluent in English, other languages are an asset
- Service oriented and guest focused
- Must work independently, profound computer knowledge
- Excellent management, organisationaland communication skills
- Positive personality, friendly and neat appearance
- Stress resistance, flexibility, team player
INTERVIEWING
- 1st Online Prescreening
Final
- Face 2 Face (KL Hotel | 3 & 4 Oct 2023)
Website for get more information (Sailing Area, Benefit and Other):_
Job Types:
Full-time, Permanent, Contract
Contract length: 9 months
Salary:
RM14,335.00 per month
Schedule:
- Fixed shift
- Holidays
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or willing to relocate with an employerprovided relocation package (required)
Education:
- Diploma/Advanced Diploma (required)
Experience:
- Hospitality: 3 years (required)
Language:
- Mandarin (required)
- English (required)
Willingness to travel:
- 100% (required)
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