Lead Travel Concierge

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Viking Cruises Full time

ASSIGNMENTS/RESPONSIBILITIES

  • Organisationof embarkation and disembarkation
  • Ensuring smooth operation of transfers (transfer/luggage / times)
  • Coordination of airport representative and assisting with passenger travels
  • Handling/filing of cruise, land (if applicable) reports & daily program
  • Managing and filing vendor vouchers & onboard bookings
  • Organizing guest information documents (city maps/brochures/hand outs, welcome letter, questionnaires)
  • Organisingand presenting guest entertainment (games / lectures / presentations) according to the cruise layout & active guest relation
  • Responsible for all public announcements (including bridge commentary)
  • Facilitating and assisting guests with onboard cruise bookings
  • Travel Concierge desk hours in accordance with the tour layout
  • Receipt and handling of guest complaints & private guest excursions. Offer advice on food/restaurants, shopping, and activities during free time

Shore Excursion

  • Coordination of all excursions including audio equipment
  • Liaising with local suppliers (reconfirmation of reservations, busses, guides )
  • Instructing and briefing local guides prior to shoreexcursion
  • Accompanying of all excursions and walks (with or without local guides)
  • Controlling and monitoring of implementation and quality of the excursions

QUALIFICATION PROFILE

  • Graduated education within hotel / tourism industry
  • Min. 3 years professional experience in a management position / tour guidance
  • International experience / experience on a ship or the luxury hotel industry is an asset
  • Excellent Mandarin, fluent in English, other languages are an asset
  • Service oriented and guest focused
  • Must work independently, profound computer knowledge
  • Excellent management, organisationaland communication skills
  • Positive personality, friendly and neat appearance
  • Stress resistance, flexibility, team player

INTERVIEWING

  • 1st Online Prescreening


Final
  • Face 2 Face (KL Hotel | 3 & 4 Oct 2023)
-
Website for get more information (Sailing Area, Benefit and Other):_

Job Types:
Full-time, Permanent, Contract

Contract length: 9 months

Salary:
RM14,335.00 per month

Schedule:

  • Fixed shift
  • Holidays

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Education:

  • Diploma/Advanced Diploma (required)

Experience:

  • Hospitality: 3 years (required)

Language:

  • Mandarin (required)
  • English (required)

Willingness to travel:

  • 100% (required)
Application Deadline: 09/20/2023
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