Assistant Chief Concierge

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

JOB REQUIREMENTS

  • Diploma in Management or any other related field
  • Excellent communications skill for both written and verbal. Multiple language skills are preferred
  • Able to work under pressure
  • Selfstarter, results oriented and also a team player
  • Pleasant personality with good organisational skills
  • Good problem solving skills
  • Independent and selfmotivated with good communication, presentation and interpersonal skills.
  • Customer service orientated and energetic.
  • Good command of English and Bahasa Malaysia

JOB RESPONSIBILITIES

  • Ensures that all Concierge employees deliver the Hotel's basic standard and provide exceptional guest service at all times.
  • To greet all guests in a service orientated manner.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Greeting and Welcoming of Hotel's guest.
  • Personally and frequently verify that all guests are receiving the best possible service during checkin and checkout.
  • Coordinates VIP movements with relevant Departments as advised.
  • Understands rate structure and promotional rates available.
  • Ensures that all Concierge employees are aware of current promotions, policies and other important information.
  • Ensures that all Concierge employees are familiar with the hotel's products and services.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Ensures that Concierge employees provide excellent service to internal customers as appropriate.
  • Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of all hotel's guests.
  • Ensure all incoming correspondences which includes fax, mails, telexes and letters for the Hotel's guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
  • Ensure all reports and log book entries from previous shifts requiring pending actions are followed up accordingly.
  • Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
  • Submits all guests/employees incident reports.
  • Spends time in Front Office areas to ensure that the Concierge section is managed well by the respective team member and deliver the basic standard.
  • Supervise and delegate all Concierge personnel and ensuring adherence to all policies and procedures are strictly maintained. To arrange for substitution in cases of medical leaves, public holidays or absenteeism or during high occupancy.
  • Conduct daily briefings before the start of the respective shifts. Highlight all activities for the day and ensure all Concierge personnel are fully informed.
  • Act as a representative on behalf of the Hotel Management in attending to guest requests or even public's complaints.
  • Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents.
  • Ensures the strict control of Bellman's Elevator keys.
  • Reports "Lost and Found" items.
  • Ensures that Concierge employees work in a supportive and flexible manner with other departments, in a spirit of "Team Work".
  • To be thoroughly conversant with the Front Office computer system.
  • To ensure all arriving and departing guests are promptly attended to by Bell Service personnel in carrying their luggage.
  • To ensure that the Doorman / Bellmen are prompt to open each and every car doors at the hotel main entrance.
  • To coordinate with Front Desk personnel to facilitate the delivery of guest luggage to respective rooms.
  • To schedule meal breaks accordingly and to pay extra attention especially during busy hours.
  • To ensure all guest's luggage are properly tagged and stored.
  • To ensure sufficient supply of stationeries, supplies and equipment and to initiate replenishment as and when necessary.
  • To ensure that all Concierge equipment are properly maintained. To initiate a weekly maintenance schedule where appropriate as guidelines.
  • To ensure function boards and other lobby posting are up to date and double check for spelling errors.
  • To inspect and regularly conduct spot check the luggage store room to ensure all items are properly kept, tagged and accounted for.
  • To supervise and direct flow of vehicle traffic at the hotel's main entrance to avoid congestion.
  • To render assistance in maintaining overall cleanliness of the hotel's lobby and to seek assistance from Housekeeping department where necessary.
  • Responds to changes in the Front Office Department function as dictated by the industry, company and hotel.
  • Carries out any other reasonable duties and responsibilities as assigned.
  • Assist Chief Concierge to oversee the punctuality and appearance of all Concierge employees, making sure that they wear th

  • Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: CONCIERGE (Full time #539272)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryTo be fully responsible for the successful day-to-day operation in the absence of the Chief Concierge. To assist the Chief Concierge in ensuring total quality management in all guest services provided by Concierges, Bellmen, Doormen...

  • Concierge Team Leader

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    Concierge Team LeaderWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    Job Requirement: Minimum SPM or equivalent Excellent communications skill for both written and verbal. Multiple language skills are preferred Able to work under pressure Selfstarter, results oriented and also a team player Pleasant personality with good organisational skills Good problem solving skills Independent and selfmotivated with good communication,...

  • Concierge Assistant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time

    Concierge Assistant - The Exchange, TRXIf you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you. The Concierge Assistant is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner.Your role includes but not...

  • Concierge

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia 1mk Retail Sdn Bhd Full time

    Responsibilities Able to handle Information Counter / Concierge Counter in shopping malls. Respond promptly to customer enquiries and resolve complaint via phone or face-to-face contact. To monitor floor operations and oversee promotion setup and events performance. Handling all services/facilities provided at the Information Counter (baby stroller,...

  • Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time

    Overview:As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure...

  • Concierge Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Sdn Bhd Full time

    Duties and responsibilities:As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a...

  • Assistant Chief Cashier

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    SEIBU is a luxury department store in Japan and operates 6 stores in Japan.Seibu will open its first Malaysian store at The Exchange TRX, following its entry into other South East Asian countries.It will span over 250,000 square feet, featuring retail brands with 100 of them are new brands entering Malaysia for the first time, across 4 levels and it will be...

  • Assistant Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia DAITO ASIA DEVELOPMENT (M) SDN. BHD. Full time

    GENERAL ACOUNTABILITIES: Ensuring the Hotel's policies and procedure are adhered to as identified in the Associate Hand Book, Departmental Standards and Procedures and Welcome Charter. Adhering to the grooming standard of the Hotel. Projecting a professional image to maintain and enhance the reputation of the Hotel and Company. Ensuring all Guests are...

  • Travel Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Viking Cruises Full time

    ASSIGNMENTS/RESPONSIBILITIES Organisationof arrivals and transfer to the Hotel and Vessel Ensuring smooth operation of transfers (transfer / luggage / times) Assistance to guests with lost luggage Coordination of airport representative and assisting with passenger travels Organizing guest information documents (city maps/ brochures / hand outs, welcome...

  • Chief of Staff

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Crowe Malaysia PLT Full time

    Chief of Staff - Kuala Lumpur, Malaysia - Caput Poons G Sdn BhdThe Company is an investor-backed outpatient brain health facility dedicated to providing exceptional care to individuals facing regular life and brain health challenges.With a capacity to serve 6,000 patients weekly, our group of clinics is committed to innovation, excellence in care, and...

  • Chief Chef

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NGWE GABAR SDN BHD Full time

    To train / mentor the local staff how to cook and serve Myanmar cuisines. Also, give guidance on the preparation of Myanmar dishes. Import the originated ingredients from Myanmar and local shop to maintain the quality of Myanmar dishes.Assist and communicate well with our Myanmar customers as well about the food feedback.Be responsible for examining food...

  • Chief Accountant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Jobs2Grab Full time

    _JOB SCOPE__ Role: Chief Accountant_AL Maritime is a business unit within GM&T (Global Markets & Technologies).The activity is articulated around four main businesses: Global Helium, Global Rare Gases, Offshore Energies and Maritime Cryogenic Supply. It is a very international environment, managing multiple locations worldwide.As part of AL Maritime,...

  • Chief Operating Officer 1

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GatedTalent - Connecting Top Executive Search Firms And Executives Full time

    An organisation are seeking a COO – Chief Operating Officer within their MANAGEMENT team.Responsibilities:Reporting directly to the CEO, the Chief Operating Officer will assist him in managing the operations and administration that relate to the investment advisory business. Responsible for the timely production of product, management and cost controls,...

  • Lead Travel Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Viking Cruises Full time

    ASSIGNMENTS/RESPONSIBILITIES Organisationof embarkation and disembarkation Ensuring smooth operation of transfers (transfer/luggage / times) Coordination of airport representative and assisting with passenger travels Handling/filing of cruise, land (if applicable) reports & daily program Managing and filing vendor vouchers & onboard bookings Organizing guest...

  • Assistant Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    Duties and Responsibilities Assists Chief Housekeeper in implementing day to day Housekeeping operations and staff supervision. Assumes responsibilities of Chief Housekeeper in his / her absence. Directs the work assignments of supervisory and nonsupervisory personnel. Monitors Housekeeping personnel to ensure tenants receive efficient, prompt and courteous...

  • Assistant Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    Duties and Responsibilities Assists Chief Housekeeper in implementing day to day Housekeeping operations and staff supervision. Assumes responsibilities of Chief Housekeeper in his / her absence. Directs the work assignments of supervisory and nonsupervisory personnel. Monitors Housekeeping personnel to ensure tenants receive efficient, prompt and courteous...

  • Intellectual Property Accountant and Administrative

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Leaf Chief Full time

    This position is for a US based company and related businesses.Duties: Diverse role including administrative work, bookkeeping, purchases, some sales and sales admin, and some processing. Bookkeeping including payroll, taxes, reconciliations, invoices, expenses Entity formation and maintenance Office filings and organization Upkeep and organization of our...

  • Chief Operating Officer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    Employer BackgroundAn international financial technology firm in Asia that create innovative products and provide end to end IT solutions to clients across the worldPosition TitleChief Operating OfficerSalary RangeUp to RM30,000Working LocationKuala LumpurSummaryChief Operating Officer (COO) to lead all commercial and operational aspects of the business. You...

  • Chief Operating Officer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SEER Sdn Bhd Full time

    Position: Chief Operating OfficerSalary Up To RM18000Location: Kuala LumpurChief Operating Officer (COO) to lead all commercial and operational aspects of the business. You will provide leadership and strategic vision to the organisation. You will bring operational, managerial, and administrative procedures, reporting structures and operation controls to the...