Concierge

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time

Overview:


As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties.

This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly.

The Concierge is responsible for creating a welcoming and secure environment while assisting with various tasks related to property management.


Duties and responsibilities:

Customer Service:

  • Act as the primary point of contact (on ground) for all or tenant requests and concerns, ensuring timely resolution and satisfaction.

Security and Access Control:

  • Monitor access to the property and enforce security protocols, such as manage the viewing keys and self check in keys.
  • Handle key management, access cards, and other securityrelated tasks.

Units & Rooms Conditions Management:

  • Ensure units & rooms condition up to standard and schedule, coordinate with the maintenance team and repair services as needed.
  • Monitor common areas to ensure they are clean and wellmaintained.

Emergency Response:

  • Act as the first point of contact during emergencies and follow established protocols for contacting appropriate authorities or management personnel.
  • Maintain emergency contact lists and procedures.

Communication:

  • Maintain open and clear communication with tenants, and property management staff.

Documentation and Reporting:

  • Document check in, check out activities, booking fees and tenancy agreements.

Qualifications and Skills:

  • High school diploma or equivalent (some positions may require higher education).
  • Knowledge of property management software or tools (preferred but not required).
  • Previous experience in a customer service, hospitality, or similar role is advantageous.
  • Someone that has own transport, requires travelling based on the building assigned.
  • Excellent interpersonal and communication skills.
  • Strong customer service orientation and a friendly demeanor.
  • Ability to handle stressful or emergency situations calmly and efficiently.

Benefits:

  • Competitive salary and benefits package.
  • Young, supportive and diverse working environment.
  • Opportunities for professional growth and development.
  • Annual Leave, Medical Leave, EPF, SOCSO, EIS.
  • Mon to Fri, 5 working days/ week.
  • Medical reimbursement.
  • Accommodation discount.
  • Monthly activities and events.
  • Other benefits.

Job Types:
Full-time, Permanent

Pay:
RM2, RM3,500.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
Application Deadline: 06/16/2024
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