Concierge

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia JLL Full time
JLL supports the Whole You, personally and professionally.

JLL supports the Whole You, personally and professionally.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being.


Our underlying benefits philosophy is this:

be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.


We are looking for:
Conceirge/Receiptionist

Location:
Kuala Lumpur


The Receptionist will be the face of JLL that represents the client - playing a vital role in creating a welcoming yet professional image for the company.

As our stakeholders' first point of contact, you should make them identify immediately that we are the kind of company they would want to do business with.

Therefore, the Receptionist must demonstrate elevated levels of customer service and integrity, especially in handling enquiries, issues and complaints.
The role will have responsibility for service quality, front desk task resolution, maintenance and operations and safe working practices.

Key Responsibilities:

Guest Experience & Engagement:

  • Welcome all guests that approach or walkby the front desk personalized greetings whenever possible.
  • Manage the guest & VIP registration process seamlessly.
  • Lead guest engagement as the main point of contact at the front desk.
  • Respond to all guests' requests for assistance & information with respect, sensitivity & transparency.
  • Acknowledge all guests' concerns, comments & complaints with discretion & the utmost urgency.
  • Promptly respond to telephone calls in a friendly & professional manner.
  • Complete all duties during the shift & ensure a concise hand over is conducted.

Proactive Workplace Management:

  • Proactive resets of front desk, foyer & office workspace to ensure space readiness.
  • Work closely with Floor Ambassadors to ensure a consistent level of service is delivered across the building & to implement change as required.

Workplace Etiquette:

  • Championing flexible working and provide support to employees on processes & tools e.g. Meeting Rooms, Desks, onsite AV Equipment etc.
  • Ensure the building and relevant equipment / technology is in perfect working order.

Additional Duties and Responsibilities:

  • Ensure that the highest level of customer satisfaction & service is offered & maintained at all times; a level comparable to a Premier Lounge or High-End Hotel.
  • Maintain positive relations with all guests & telephone enquiries keeping emotions in check & avoiding workplace gossip.
  • Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings.
  • Trustworthy source of information, support and advice.
  • Any other reasonable request within your range of competence as required by the Customer Experience Manager & Front of House Lead.

Key Performance Measures:

  • Compliance with service provision as detailed in the contract.
  • Compliance with the Environmental, Health and Safety responsibilities.
  • High Customer Satisfaction rating as measured in regular surveys.
  • Compliance with Best Practice documentation.
  • Pursue continuous improvement.
Sound like the job you're looking for? Before you apply, it's also worth knowing what we are looking for:

Skills:

Languages:
Must be fluent in English and local language.

Demonstrated ability to deal with ambiguity, complaint and solve complex problems effectively.

Strong interpersonal and communication skills engage with all levels of seniority.

Excellent PC skills, proficient in Microsoft Word and Excel.

Interest in continuous improvement and development.

Excellent organisational skills required.

Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.

Experience:

At least 2-3 years' experience in Hospitality, Facilities Management or Customer
Experience discipline.

Qualifications:

Degree in hospitality or related field is preferred but not required.

About JLL
We're JLL—a leading professional services and investment management firm specializing in real estate.

We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world.

We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are

  • Concierge

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: CONCIERGE (Full time #539272)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryTo be fully responsible for the successful day-to-day operation in the absence of the Chief Concierge. To assist the Chief Concierge in ensuring total quality management in all guest services provided by Concierges, Bellmen, Doormen...

  • Concierge Team Leader

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    Concierge Team LeaderWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Concierge

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia 1mk Retail Sdn Bhd Full time

    Responsibilities Able to handle Information Counter / Concierge Counter in shopping malls. Respond promptly to customer enquiries and resolve complaint via phone or face-to-face contact. To monitor floor operations and oversee promotion setup and events performance. Handling all services/facilities provided at the Information Counter (baby stroller,...

  • Assistant Chief Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    JOB REQUIREMENTS Diploma in Management or any other related field Excellent communications skill for both written and verbal. Multiple language skills are preferred Able to work under pressure Selfstarter, results oriented and also a team player Pleasant personality with good organisational skills Good problem solving skills Independent and selfmotivated...

  • Concierge Assistant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time

    Concierge Assistant - The Exchange, TRXIf you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you. The Concierge Assistant is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner.Your role includes but not...

  • Concierge

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    Job Requirement: Minimum SPM or equivalent Excellent communications skill for both written and verbal. Multiple language skills are preferred Able to work under pressure Selfstarter, results oriented and also a team player Pleasant personality with good organisational skills Good problem solving skills Independent and selfmotivated with good communication,...

  • Concierge (165675)

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

  • Overnight Lifestyle Concierge

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ten Group Full time

    To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese-speaking Luxury Virtual Concierge in the area of Luxury Lifestyle Management:If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure, have...

  • Concierge

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time

    Overview:As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure...

  • Concierge Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Sdn Bhd Full time

    Duties and responsibilities:As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a...

  • Lifestyle Virtual Concierge Manager- Mandarin

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent 24 Full time

    If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.We are looking for a Mandarin & Cantonese-speaking Luxury Virtual Concierge in Luxury Lifestyle Management. If you have a proven luxury...

  • Travel Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Viking Cruises Full time

    ASSIGNMENTS/RESPONSIBILITIES Organisationof arrivals and transfer to the Hotel and Vessel Ensuring smooth operation of transfers (transfer / luggage / times) Assistance to guests with lost luggage Coordination of airport representative and assisting with passenger travels Organizing guest information documents (city maps/ brochures / hand outs, welcome...

  • Lead Travel Concierge

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Viking Cruises Full time

    ASSIGNMENTS/RESPONSIBILITIES Organisationof embarkation and disembarkation Ensuring smooth operation of transfers (transfer/luggage / times) Coordination of airport representative and assisting with passenger travels Handling/filing of cruise, land (if applicable) reports & daily program Managing and filing vendor vouchers & onboard bookings Organizing guest...

  • Guest Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Grand Hyatt Kuala Lumpur Full time

    SummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Concierge is responsible for contributing to the smooth and efficient running of the Concierge within the Rooms Division.Qualifications: Due to work permit restrictions, this position is open for Malaysian and Permanent Residents of Malaysia only....

  • Lifestyle Manager Dayshift

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent 24 Full time

    We are looking for a Mandarin & Cantonese-speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. A customer service-focused individual who is passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build...

  • Concierge

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **職務編號** **工作類別** Rooms & Guest Services Operations**地點** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia 在地圖中查看**工作編制** Full-Time**身處外地?** N**願意海外赴任?** N**職位類型 管理**...

  • Concierge

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementAPTITUDES DESEABLESEducación: Título de estudios secundarios o certificado...

  • Concierge

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Stellenangebotsnummer** **Tätigkeitskategorie** Rooms & Guest Services Operations**Standort** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia AUF KARTE ANZEIGEN**Beschäftigungsart** Full-Time**Nicht vor Ort?** N**Umzug?** N**Stellenart** Non-Management- Marriott tritt als Arbeitgeber für Chancengleichheit...

  • Concierge

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoAtender a las solicitudes de preparativos o servicios...

  • Concierge

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **N. Posizione** **Categoria la Posizione** Rooms & Guest Services Operations**Sede** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VISUALIZZA SULLA MAPPA**Tipologia** Full-Time**Lavora da remoto?** N**Trasferimento?** N**Tipo posizione** Non-Management- Marriott International applica una...